International Journal of Business, Technology, and Organizational Behavior (IJBTOB) ISSN: 2775-4936 Vol. 1 No. 3, June 2021 https://ijbtob.org 189 The Effect of Public Service Quality on Community Satisfaction in Districts of Gorom Island, Eastern Seram Fientje Palijama High School Of Administrative Science (STIA) Abdul Azis Kataloka Ambon, Indonesia * corresponding author: fientjepjm01@gmail.com Abstract The purpose of this research is to know how far influence quality of public services to community satisfaction at the Gorom Island District Office, East Seram Regency. The method used in this research is descriptive method with a quantitative approach. The population of this research is 50 people. Methods of data analysis using simple linear regression analysis, Pearson correlation and coefficient of determination using SPSS 22.0 for windows. The results showed that 1). The quality of public services has a positive effect on consumer / community satisfaction76.9%, meaning that the higher the quality of the services provided, the higher the customer satisfaction. Vice versa, if the lower the quality of service provided, it will decrease by one point, then the consumer / community satisfaction will decrease by 0.769 or 76.9%. 2).From the tests carried out, it is obtained The coefficient of determination is 63.5% of customer / community satisfaction is influenced by the quality of public services, while the remaining 36.5% of customer / community satisfaction is influenced by other variables not examined in this study. Keywords : Quality of Public Services, and Consumer / Community Satisfaction 1. Introduction Law Number 25 of 2009 concerning Public Services is Constitution which regulates the principles of good governance which are the effectiveness of the government functions itself. Public services provided by government or effective corporations can strengthen democracy and human rights, promote economic prosperity, social cohesion, reduce poverty, increase environmental protection, be wise in the use of natural resources, deepen trust in government and public administration. One thing that is often still a problem in relation to the relationship between the people and the government in the regions is in the field of public service (public service), especially in terms of the quality or quality of government apparatus services to the community. The government as a service provider for the community is required to provide increasingly quality services. Moreover, in the face of competition in the era of globalization, the quality and service of government officials will be increasingly challenged to be more optimal and able to respond to increasingly high demands from the community, both in terms of quality and quantity of services. It is hoped that the bureaucratic apparatus has a spirit of service and service to the community. And those who are relied on are able to change the image of "asking to be served" to "serving" (Ahmad & Nasution, 2019; Akib & Ihsan, 2017; Hamzah & Tamba, 2018; Prentice, 2013; Umar et al., 2019) Assessment of service quality is not based on recognition or assessment from the service provider, but is given by the customer or the party receiving the service. One of the indicators of service quality is client satisfaction and perceptions, for example indicated by the presence or absence of complaints from service users. The results of the quality measurement will form the basis for making the overall quality improvement policy.