Analysis of Public Service Malls in Improving One- Stop Integrated Services in the Development Sector of the Republic of Indonesia Suryadi Suryadi 1 , Marnia Rani 2 , Lia Nuraini 3 , Muhammad Fajar Hidayat 4 {suryadi@umrah.ac.id 1 , marniarani@umrah.ac.id 2 , lianuraini@umrah.ac.id 3 , fajar@umrah.ac.id 4 } Department of Law, Universitas Maritim Raja Ali Haji, Indonesia 1,2,3,4 Abstract. This research is motivated by the management of permit issuance carried out by the One-Stop Investment and Integrated Services Office (DPMPTSP), which must have technical recommendations from the relevant Regional Apparatus Organisation (OPD) first before issuing the licensing document resulting in the licensing management process taking a long time because the technicalities are located differently. This study aims to determine the efficiency of the Public Service Mall in improving One-Stop Integrated Services in the field of development, then know the obstacles and all efforts made to overcome the barriers that cause problems in the Public Service Mall. This study uses a qualitative research approach with the theory used Efficiency Theory. For the collection techniques used, namely observation, interviews, and documentation. We uses data collection techniques, data reduction, presentation, and conclusions to analyze the data. The findings indicate that it is important to add information technology facilities that the community continues to complain about; for example, it is updating the official website that has never been appropriately used, perhaps distributing information brochures, and, more explicitly, conducting socialization with the community. Based on the study results, it can be concluded that the existence of a Public Service Mall in Improving One-Stop Integrated Services in the Development Sector implemented in Karawang Regency is not yet effective. Keywords: Public service mall; one stop integrated service improvement; development sector 1 Introduction According to Law Number 11 of 2019 concerning the National System of Science and Technology is a pattern of relationships that form planned, directed, measurable, and sustainable linkages between institutional elements and resources so that a network of science and technology is built as a whole in supporting the implementation of science and technology as a scientific basis in the formulation and determination of national development policies. In Government Regulation of the Republic of Indonesia Number 38 of 2017 concerning Regional Innovation, Regional Innovation is all forms of renewal in the administration of Regional Government [1]. Regional Government is the administration of government affairs by the local Government and the Regional People's Representative Council according to the principles of autonomy and assistance tasks with the Principle of the broadest possible autonomy within the system and regulations of the Unitary State of the Republic of Indonesia as referred to in the SHIMBA 2022, September 18-20, Tanjung Pinang, Indonesia Copyright © 2022 EAI DOI 10.4108/eai.18-9-2022.2326049