Research Paper
The International Journal of Indian Psychology
ISSN 2348-5396 (Online) | ISSN: 2349-3429 (Print)
Volume 8, Issue 2, April- June, 2020
DIP: 18.01.065/20200802, DOI: 10.25215/0802.065
http://www.ijip.in
© 2020, S Yadav & N Srivastava; licensee IJIP. This is an Open Access Research distributed under the terms of
the Creative Commons Attribution License (www.creativecommons.org/licenses/by/2.0), which permits
unrestricted use, distribution, and reproduction in any Medium, provided the original work is properly cited.
A study of emotional intelligence of government employ and
private sector employees
Sushil Yadav
1
*, Dr Nehashree Srivastava
2
ABSTRACT
Emotional intelligence is a crucial factor for deciding success in life & at work place. Mental
wellbeing appears to play a vital role in shaping the behavior & performance of individual.
This study is an attempt to examine the difference of emotional intelligence amongst
government and private sector employees. The results clearly indicate that there is no
significant difference in emotional intelligence between the government sector and private
sector employees. An employee with better emotional intelligence can perform better in
terms of performance, leading the team & building trust among colleagues and the
surrounding network. Emotionally intelligent people can easily handle change, power
struggle, competition and conflict. Business with emotionally intelligent employees
consistently excels in the entire domain.
Keywords: Emotional intelligence, performance, government sector, private sector.
It is widely accepted that soft skills greatly affect how people feel and respond to others. If
they feel appreciated and valued, they are engaged and motivated to achieve organizational
goals. Emotional intelligence is that sense of internal balance within us that enables us to
keep our composure, make good decisions, communicate successfully and maintain effective
leadership even when under stress. Emotional intelligence deepens our empathy. Emotional
Intelligence is more important to job performance than any other leadership skill. It is said
that our emotional intelligence is more than twice as important as our technical skill.
Considering the importance of emotional intelligence for job performance it was decided to
study the level of emotional intelligence of government and private sector employees.
Emotionally intelligent abilities are not inborn gifts, but learned skills, the effective
management can be done by learning Emotional Intelligence skills. Emotions are action
oriented; therefore, creating intelligent and conscious actions regarding our own emotional
responses as well as managing other people's reactions to an emotionally charged situation is
the foundation of emotional intelligence. If we want to successfully manage all these
reactions, first we need to accept and find our Cooper and Sawaf (1997) defines Emotional
Intelligence as the ability to sense, understand and effectively apply the power and acumen
of emotions as a source of human energy, information, connection and influence. Mayer and
1
Student Indra Ghandi National Open University, Lucknow, India
2
Assistant Professor, Department Of Psychology, National PG College, Lucknow, India
*Responding Author
Received: May 20, 2020; Revision Received: June 6, 2020; Accepted: June 25, 2020