American Journal of Clinical and Experimental Medicine 2017; 5(2): 56-59 http://www.sciencepublishinggroup.com/j/ajcem doi: 10.11648/j.ajcem.20170502.16 ISSN: 2330-8125 (Print); ISSN: 2330-8133 (Online) Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia Eddy Hartono, Shandy Suwanto Putra, Elizabeth Catrina Jusuf, Umar Malinta Department of Obstetrics and Gynecology, Faculty of Medicine, Universitas Hasanuddin, Makassar, Indonesia Email address: eddyhartono_spog@yahoo.com (E. Hartono) To cite this article: Eddy Hartono, Shandy Suwanto Putra, Elizabeth Catrina Jusuf, Umar Malinta. Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia. American Journal of Clinical and Experimental Medicine. Vol. 5, No. 2, 2017, pp. 56-59. doi: 10.11648/j.ajcem.20170502.16 Received: February 17, 2017; Accepted: March 1, 2017; Published: March 20, 2017 Abstract: Patient satisfaction can be measured by five dimension: tangibles, realibility, responsiveness, assurance and emphaty. All of which shown from the satisfaction level of patient, especially from doctor-patient communication. Nowadays, doctor-patient communication has already shifted from paternalistic to patient centered communication, so it required efforts to improve effective communication. Patient preference form is a questionnaire which filled by the patient before meeting the doctor which contains the patient's anxiety level, the problem which is the main purpose of visitation, as well as the selection of the type of communication to be used by doctors. This study aims to know the use of patient preferences form to evaluate patient satisfaction of Obgyn outpatient service in Dr Wahidin Sudirohusodo hospital, Makassar. This was an descriptive observational study which was conducted in Obgyn outpatient service of Dr Wahidin Sudirohusodo Hospital, Makassar. The samples were 50 respondents using consecutive sampling method. The patient preference form was given to respondents before meeting doctor and given the questionnaire and interview afterward. This study revealed that 64.0% of respondents felt really anxious before the meeting, 92.0% chose friendly language than formal. 82.0% satisfied with the service and felt the anxiety degree were lowering after the meeting. 92.0% said the main purpose have been achieved but only 74.0% felt the doctor use the right language like they chose before. 90% respondents felt the patient preference form were useful. Patient preference form can be used to evaluate patient satisfaction of Obgyn outpatient service in BLU Dr Wahidin Sudirohusodo hospital, Makassar, especially improving effective doctor-patient communication. The threats and weeakness can be pressed by doctor communication training and also by adjusting patient preference form with Indonesia situation and Obgyn field. Keywords: Patient Preference Form, Communication, Satisfaction, Outpatient 1. Background Dr. Wahidin Sudirohusodo Hospital Makassar is a government hospital that was found in 1994 based on the decree of the Indonesian Health Minister no. 540/SK/VI/1994 as type A hospital and as a teaching hospital as well as the highest referral hospital in eastern Indonesia. Based on the Government Regulation No. 23. 2005, the Wahidin Sudirohusodo Hospital has become Public Service Agency (Badan Layanan Umum). [1, 2] As a service provider, the Wahidin Sudirohusodo Hospital should provide highest service qualities in accordance with the seven pillars of health care qualities (efficacy, effectiveness, efficiency, optimalities, acceptability, legitimacy, and equity). As a result, health care professionals should consider patient preferences and social preferences in assessing and ensuring the quality. [3] Monitoring and measurement of customer satisfaction has become a fundamental requirement for all service providers. Various ways can be done to measure the level of patient satisfaction, one of which was the consumer satisfaction surveys. Through surveys, service providers will obtain responses and feedback directly from the consumers, as well as provide positive credibility that service providers pay attention to the consumers. Customer satisfaction survey methods that can be used is the measurements based on