“Work dynamics in retail industry: Impact of work intensification, high- performance work systems, and emotional exhaustion” AUTHORS William Widjaja Devi Rahnjen Wijayadne Michael Michael ARTICLE INFO William Widjaja, Devi Rahnjen Wijayadne and Michael Michael (2024). Work dynamics in retail industry: Impact of work intensification, high-performance work systems, and emotional exhaustion. Problems and Perspectives in Management, 22(3), 370-384. doi:10.21511/ppm.22(3).2024.29 DOI http://dx.doi.org/10.21511/ppm.22(3).2024.29 RELEASED ON Monday, 02 September 2024 RECEIVED ON Monday, 22 April 2024 ACCEPTED ON Tuesday, 18 June 2024 LICENSE This work is licensed under a Creative Commons Attribution 4.0 International License JOURNAL "Problems and Perspectives in Management" ISSN PRINT 1727-7051 ISSN ONLINE 1810-5467 PUBLISHER LLC “Consulting Publishing Company “Business Perspectives” FOUNDER LLC “Consulting Publishing Company “Business Perspectives” NUMBER OF REFERENCES 61 NUMBER OF FIGURES 2 NUMBER OF TABLES 7 © The author(s) 2024. This publication is an open access article. businessperspectives.org