Quality Percepon of Nurses in the Hospitals Receiving Quality Cerficate Nukhet Bayer 1* and Ulku Baykal 2 1 Department of Nursing and Health Services, Faculty of Health Science, Lokman Hekim University, Turkey 2 Department of Nursing Management, Florance Nighngale Nursing Faculty, Istanbul University, Istanbul, Turkey * Corresponding author: Nukhet Bayer, Department of Nursing and Health Services, Faculty of Health Science, Lokman Hekim University, Turkey, Tel: +90 5057200090, +90 312 2800808; E-mail: nukhetbayer@yahoo.com Received date: 04 June 2018; Accepted date: 27 July 2018; Published date: 03 August 2018 Copyright: © 2018 Bayer N, et al. This is an open-access arcle distributed under the terms of the creave commons aribuon license, which permits unrestricted use, distribuon and reproducon in any medium, provided the original author and source are credited. Citaon: Bayer N, Baykal U (2018) Quality Percepon of Nurses in the Hospitals Receiving Quality Cerficate. Health Sci J Vol.12.No.4:578. Abstract Aim: It was aimed to determine the quality percepon of nurses and the factors affecng this percepon. Background: Increased internaonal policy makers and healthcare providers seeking to improve paent outcomes and quality of care have adopted standardized processes to assess the care and care of healthcare providers. Accreditaon and cerficaon are proposed as intervenons to support paent safety and high quality health care. More evidence is needed to support driving force, efficiency and effecveness for accreditaon. Method: The study was conducted in cross-seconal survey design. The sample of the study consisted of 301 nurses working in five hospitals receiving quality cerficate in Ankara province. As data collecon tools, the 70-item “Scale for Quality Percepon of Healthcare Professionals” and “Personal Quesonnaire” prepared by the researchers were used. The data of the study were analyzed by using SPSS 0.20 program with the support of a stascal consultant. Results: It was determined as a result of the study that the nurses got the highest score from the “Quality Training” (=65.95 ± 13.61) subscale and the lowest score from “Use of Human Resources” (=58.12 ± 16.76) subscale. It was determined in the comparisons performed with independent variables that the instuons, the working posion, and the working me increased the quality percepon and there were stascally significant differences between the subscale mean scores of the scale (p<0.05). Conclusion: It was determined that the quality percepon of the nurses was posive in the hospitals with the quality cerficate. Keywords: Nurses; Hospitals; Nursing Introducon Today, the aim of providing health service is to provide health service with high efficiency, low cost, and high quality. Lack of any increase in efficiency and performance, any decrease in medical mistakes, and any increase in paent sasfacon levels despite the increased budget allocated for health spending in many countries have made the changes in health management obligatory [1,2]. Factors like accurate diagnosis and treatment services to meet paents expectaons, clean and fully equipped hospital seng, smiling healthcare professionals are evaluated as elements of quality in health [3]. The atudes and behaviors of the healthcare providers and the past experiences and expectaons of the service receivers constute the personal quality percepon. The combinaon of the perceived quality with the quality at technical level determines the overall quality level as low or high. According to the service quality model developed by Parasuraman et al. [4], the perceived service quality is defined as the difference between the individuals’ percepons and expectaons; on the other hand, experiences, needs and communicaon are emphasized to be the important factors influencing the expectaons of individuals. As quality becomes a managerial philosophy, some quality management systems have been developed in order to guide or perform self-control for health instuons in pracce. Whether or not the health instuons have reached the specified standards are confirmed by the documents/cerficaons given by independent organizaons. In the study conducted by Ozucelik [5] to evaluate the informaon level of the personnel before and aſter the accreditaon, it was determined that while the most posive comments made by the parcipants about the changes were on drug system and paent rights, the most negave comments about the changes were on the work load regulaon and employee rights. It was stated in the study conducted by Greenfield et al. [6] about the benefits of the accreditaon that the changes occurred mostly in the organizaon of nursing services and in the building safety of the hospital, communicaon among the personnel developed, and personnel management and development were supported in the hospitals receiving the accreditaon cerficate. While it Research Article iMedPub Journals www.imedpub.com DOI: 10.21767/1791-809X.1000578 Health Science Journal ISSN 1791-809X Vol.12 No.4:578 2018 © Copyright iMedPub | This article is available from: www.hsj.gr 1