Patient Satisfaction Pak Armed Forces Med J 2022; 72 (2): 585 Patient Satisfaction with Inpatient Hospital Services: A Cross Sectional Survey of Admitted Patients of Combined Military Hospital, Malir Cantt, Karachi Samira Faiz Bari, Hamid Jamal Siddiqui*, Farhan Muhammad Qureshi, Sehrish Zehra, Muhammad Tahir*, Saba Rizwan Karachi Institute of Medical Sciences, Karachi/National University of Medical Sciences (NUMS) Pakistan, *Combined Military Hospital Malir/National University of Medical Sciences (NUMS) Pakistan ABSTRACT Objective: To assess the level of satisfaction regarding the admission process, treatment process, nursing care and general support services amid patients admitted in various hospital departments. Study Design: Hospital-based cross-sectional survey. Place and Duration of Study: Combined Military Hospital, Malir Cantt, from Oct 2018 to Sep 2019. Methodology: Data was collected from 522 participants. An inpatient feedback form was used to assess satisfaction among admitted patients. Result: Out of 522, 256 (49%) participants ranked health care facilities as excellent and199 (38%) participants ranked health care facilities as good. Out of 53 (10%) participants were satisfied, while only 16 (3%) were discontented with current hospital facilities. Conclusion: This survey has provided deep insight into the contemporary health care services of the hospital. Being a cost- effective organization, CMH Malir Cantt has delivered excellent quality care to patients through continuous efforts towards betterment in every discipline deemed to the medical facility. Keywords: Hospital services, Indoor patients, Inpatients, level of satisfaction, Patients satisfaction. How to Cite This Article: Bari SF, Siddiqui HJ, Qureshi FM, Zehra S, Tahir M, Rizwan S. Patient Satisfaction with Inpatient Hospital Services: A Cross Sectional Survey of Admitted Patients of Combined Military Hospital, Malir Cantt, Karachi. Pak Armed Forces Med J 2022; 72(2): 585-589. DOI: https://doi.org/10.51253/pafmj.v72i2.4140 INTRODUCTION In the contemporary era, where the population growth has pushed the world towards the commotion of demand-supply equilibrium, companies and organi- zations have realized that the sustainable provision and the growth of the business depend upon the ability to satisfy their customers largely. 1-3 However, when it comes to the health sector, customer satisfac- tion becomesmandatory as customers are people who are in pain and agony needing immediate assistance and relief. 4-6 Private and public hospitals contribute a lot to the health sector in any state, ensuring that they provide optimum care to fulfil the demands of their clients. 7,8 Despitedelivering and maintaining health, medical centres also assess and certify the health status of individuals, segregate the diseased from healthy to limit the spread and prognosticate. 9,10 This survey was conducted at Combined Military Hospital (CMH), Malir Cantt. The study was aimed to gather feedback from patients admitted to different departments to evaluate the level of satisfaction concerning hospital facilities since clients'opinions, suggestions, perceptions, and appreciation lead the organization toward amelioration, augmenting comm- unity health and wellness. METHODOLOGY A hospital-based cross-sectional survey was conducted at CMH, Malir Cantt, from Oct2018 to Sep- tember 2019. CMH provides health care services to the population of 139,052 people residing in the Malir cantonment and the densely populated area surroun- ding it. The data collection process was started after receiving the Ethical Review Committee approval (File No.1440/2018/Trg/Adm) from CMH, Malir. Inclusion Criteria: All the patients admitted inCMH, Malir Cantt were included in the study. Exclusion Criteria: Non-consenting patients were ex- cluded. Data was collected from 522 participants through consecutive sampling.Using the openEpi online sam- ple size calculator, keeping the anticipated outcome frequency at 90%, 11,12 and absolute precision of ± 3%, the sample size came out to be 384 at a 95% confidence level. However, to strengthen the study, the sample size was increased as much as possible concerning time, capacity and resources.One staff member from each department was specially assigned and trained by This is an Open Access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by-nc/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Correspondence: Dr Muhammad Tahir, Department of ENT, Combined Military Hospital Malir Pakistan Received: 22 Apr 2020; revision received: 22 Jun 2020; accepted: 26 Jun 2020 zahid689@gmail.com Original Article Open Access