16 Copyright © 2024, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Chapter 2 DOI: 10.4018/979-8-3693-0908-7.ch002 ABSTRACT The study focuses on the importance of human relations and why employee relations should be given importance in the aviation industry. In this context, first of all, information is included about the changes in the perspective of human beings throughout the development of management thought. Information about the service profit chain and employee service quality model in organizations is included. In em- ployee relations management, the concept of the internal customer and its importance are emphasized, and the hierarchical process of the internal customer concept is included. Information is provided on what organizational managers should do to improve employee relations, ensure employee satisfaction, and retain employees. The strategic importance of employee relations for organizations is revealed by including the results of previous research on employee satisfaction and relations. Various suggestions are included for the development and sustainability of employee relations management in the aviation industry. INTRODUCTION Establishing relationships is the most basic human need. Other people’s presence, interest, and support constitute the essence of relationships. Quality relationships enable people to develop. It also strengthens people’s sense of meaning, purpose, and belonging (Doğan, 2005). Human relations provide information on topics such as what a person is, how a person acts, the reasons for a person’s behavior and actions, and how to benefit from other people in the best way. Having healthy relationships in business life, as well as in social life, is very important. Relationship management provides significant benefits for both organizations and employees. Joint effort in organizations is indispensable for a job to be done. Joint efforts are possible with healthy relationships (Karavardar, 2012). Establishing and maintaining sincere Employee Relations Management in Aviation Fatma Gül Karaçelebi https://orcid.org/0000-0001-8165-0491 Niğde Ömer Halisdemir Üniversitesi, Turkey