Employee perceptions
of responses to toxic leadership
in the modern workplace:
a Q methodological study
Emily Bublitz-Berg, Carrie Anne Platt and Brent Hill
North Dakota State University, Fargo, North Dakota, USA
Abstract
Purpose – The purpose of this study is to explain why people respond to toxic leadership in different ways.
The toxic triangle was applied as a lens and extended followership by investigating unsusceptible followers
and susceptible followers.
Design/methodology/approach – This study employed Q methodology to illustrate the subjective
viewpoints of 31 employees. Participants sorted 41 statements ranging from “most uncharacteristic” to “most
characteristic” according to their beliefs using a forced distribution. We used qualitative data from the survey
and follow-up interviews to document participant motivations.
Findings – Findings from this Q study demonstrated three distinct perceptions of responses to toxic
leadership: Suffer in Silence (Perspective 1), Confront and Advocate (Perspective 2) and Quiet yet Concerned
(Perspective 3). This study found that Perspectives 1 and 3 helped to explain differences in susceptible
followership, whereas Perspective 2 helped to explain unsusceptible followership. Our research supports the
need for organizations to provide safe whistleblowing channels for reporting unethical behavior by adopting
clear policies for handling unethical behaviors and sharing those policies with all constituents within the
organization.
Practical implications – Our research supports the need for organizations to provide safe whistleblowing
channels for reporting unethical behavior by adopting clear policies for handling unethical behaviors and
sharing those policies with all constituents within the organization.
Originality/value – Our study adds to the developing literature on followership by building a conceptual
framework for response types that better explains the motivation and subsequent actions of susceptible and
unsusceptible followers. This framework helps us identify new ways to combat toxic leadership by providing a
more nuanced view of how employees perceive and respond to toxic leadership.
Keywords Toxic triangle, Toxic leaders, Susceptible followers, Unsusceptible followers, Workplace bullying
Paper type Research paper
In the United States, 49% of workers have experienced bullying or witnessed the bullying of
others at work (Workplace Bullying Institute, 2021). Workplace bullying between superiors
and subordinates is toxic leadership. Schmidt (2008) defined toxic leaders as “narcissistic self-
promoters who engage in an unpredictable pattern of abusive and authoritarian supervision”
(p. 57). For organizations, toxic leadership can be as debilitating as the more familiar safety
hazards that result in a loss of productivity, retention, and employee growth (Winn and
Dykes, 2019).
In recent years, the scholarship of toxic leadership has turned from documenting destructive
leadership behavior (see Lipman-Blumen, 2010; Schmidt, 2008, 2014) toward identifying
contextual and individual factors that inform employee perceptions of toxic leaders and the
likelihood of response to toxic leadership (see Pelletier, 2012; Thoroughgood et al., 2011; Webster
et al., 2016). Toxicity in the workplace results from destructive leadership behavior intersecting
with follower susceptibility and specific environmental conditions (Padilla et al., 2007;
Leadership &
Organization
Development
Journal
1205
We have no known conflict of interest to disclose.
The current issue and full text archive of this journal is available on Emerald Insight at:
https://www.emerald.com/insight/0143-7739.htm
Received 18 September 2023
Revised 23 December 2023
18 March 2024
Accepted 25 April 2024
Leadership & Organization
Development Journal
Vol. 45 No. 7, 2024
pp. 1205-1219
© Emerald Publishing Limited
0143-7739
DOI 10.1108/LODJ-09-2023-0512