Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 1, No. 1 –April 2018 e-ISSN 2620-8962 Emon azriadi, Aris Fiatno Page 82 IMPLEMENTING DMG MODEL TO IMPROVE RELIABILITY OF PERSONAL COMPUTER AT COMPUTER LABORATORY FACILITY Emon Azriadi (1) , Aris Fiatno (2) (1&2) Program Studi Teknik Industri Universitas Pahlawan Tuanku Tambusai Email : eazria10@gmail.com abi.fiat@gmail.com ABSTRACT A typical maintenance organisation has responsibility in keeping the production facility running at the desired level performance. In order to ensure that condition, necessary decisions should be made. The Decision Making Grid (DMG) model is one of analysis technique that provides maintenance organisation in strategic and tactical level management to determine the appropriate maintenance policy for all individual machinery and equipment within the facility. In this project, the analysis identified the performance of the personel computer at laboratory facility by conducting availability measurement. The hardware, peripheral, and softwarewhich have breakdown records were analysed then by the DMG model to propose the appropriate maintenance policy for all individual personel computer within the computer laboratory facility. Implementing the DMG recommendations were proposed to follow the suggested priority order. Keywords: breakdownfrequency, downtime, maintenace policy 1. Background Maintenance of industrial manufacturing can be defined as all necessary activities to keep an equipment or system in, or restore it to, a condition in which it can perform its required function (Monchy, 1991; Pintelon and Gelder, 1992). Similar with the statement, Abazi and Sassine (2001)explained that the main purpose of maintenance in industry is to keep a system’s facilities in functioning state, to reduce the adverse effects of breakdown and to increase the availability of the assets. In the meantime, industrial manufacturing systems are always changing due to the advancement in technology. Many industrial manufacturing are sometimes designed to be operated in critical condition, and the tendency of the failure is likely to continue under the competitive demands of marketplace. An effective maintenance becomes crucial for keeping the reliable production facility and for ensuring the fulfilment of the production target. In this case of this project, the analysis identified the performance of the personel computer at laboratory facility by conducting availability measurement. The hardware, peripheral, and softwarewhich have breakdown records were analysed then by the DMG model to propose the appropriate maintenance activities for all individual personel computer within the computer laboratory facility. Implementing the DMG recommendations were proposed to follow the suggested priority order. 1.Objective To provide a cost effective maintenance strategy, a decision support analysis could be helpful. It can assist the maintenance manager to make certain appropriate decisions to maintain the assets in the state of desired level performance. One of the decision analysis techniques that can be used is the Decision Making Grid (DMG) model. This technique has been utilised in many industrial sectors to provide the maintenance manager a suitable maintenance strategy for machinery and production equipment. For example, the DMG model was applied in an automotive manufacturing company by Labib (1996) and also in a food processing company by Burhannuddin (2007).In this research, a conventional Computer Laboratory of UniversitasPahlawanTuankuTambusai is considered to apply the DMG model as decision support technique in their maintenance organisation.