206 Int. J. Business Innovation and Research, Vol. 12, No. 2, 2017
Copyright © 2017 Inderscience Enterprises Ltd.
Knowledge and innovation measurement in mining
and life sciences sectors: study in Chile, Argentina,
Peru and Colombia
Mónica R. De Arteche*,
Sandra Vanessa Welsh and
Marina Nieves Santucci
Instituto de Administración y Negocios,
Universidad Argentina de la Empresa,
Lima 717 Ciudad Autónoma de Buenos Aires, Argentina
Email: mdearteche@uade.edu.ar
Email: swelsh@uade.edu.ar
Email: msantucci@uade.edu.ar
*Corresponding author
Alejandro Flores Castro
School of Business,
Administration and Accounting of the Graduate School,
Universidad del Pacífico,
Lima, Peru
Email: flores_ja@up.edu.pe
Eduardo Carrillo Zambrano
Centro de Investigación en Dinámica,
Universidad Autónoma de Bucaramanga,
Bucaramanga, Colombia
Email: ecarrill@unab.edu.co
Abstract: This study includes the application and validation of a balanced
scorecard for measuring innovation and knowledge. It also includes the
development of a simulator with key drivers for every sector that show the
causal relationship between these indicators and the improvement of innovation
levels. The research questions were: how does the organisation benefit from
applying a balanced scorecard of knowledge and innovation (K&I) to measure
the tangible and intangible aspects in achieving these strategies? How can
organisations grow and create value through the measurement of knowledge
and innovation generated? The methodology was qualitative, quantitative, and
explanatory, using both a sample of 24 emblematic cases and country studies.
The results show that Chile is the leader in the mining sector; Argentina is more
developed in the life sciences sector; Colombia performs better in human
resources and Peru is professionalising the mining enterprises.