784 Copyright © 2010, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Chapter 3.18 Technologies in Support of Knowledge Management Systems Murray E. Jennex San Diego State University, USA INTRODUCTION Knowledge management systems (KMSs) support the various knowledge management (KM) functions of knowledge capture, storage, search, retrieval, and use. To do this, KMSs utilize a variety of technolo- gies and enterprise systems. This chapter surveys the various technologies and enterprise systems. Specific attention is placed on enterprise systems that integrate KM into organizational business processes, and technologies that enhance the ef- fectiveness of these implementations. The chapter is based primarily on research summarized in Case Studies in Knowledge Management (Jennex, 2005a) and articles published by the Knowledge Manage- ment Track at the Hawaii International Conference on System Sciences (HICSS). BACKGROUND Knowledge Davenport and Prusak (1998) view knowledge as an evolving mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporat- ing new experiences and information. They found that in organizations, knowledge often becomes embedded in artifacts such as documents, video, audio, or repositories and in organizational routines, processes, practices, and norms. They also say that for knowledge to have value, it must include the human additions of context, culture, experience, and interpretation. Nonaka (1994) expands this view by stating that knowledge is about meaning in the sense that it is context specific. This implies that users of knowledge must understand and have experience DOI: 10.4018/978-1-60566-026-4.ch588