International Journal of Advanced Engineering, Management and Science (IJAEMS) Peer-Reviewed Journal ISSN: 2454-1311 | Vol-10, Issue-7; Nov-Dec, 2024 Journal Home Page: https://ijaems.com/ DOI: https://dx.doi.org/10.22161/ijaems.107.15 www.ijaems.com Page | 99 Analysis of Telecom Projects using Agile Framework Aqib Shahzad aqib.shehzad@ptclgroup.com Received: 17 Nov 2024; Received in revised form: 16 Dec 2024; Accepted: 21 Dec 2024; Available online: 26 Dec 2024 Abstract— The telecoms sector is the focus of this research project, which thoroughly explores the critical success factors associated with the implementation of Agile project management techniques. It has shown out to be beneficial in the industry of telecommunications, notably in digital services and managed services. Research is primarily focused on identifying the key success factors related to both individuals & organizational aspects, and how they impact the success of projects within the managed services and digital services functional departments of selected organizations. The study examines the influence of 5 major variables which includes Team Size, Team Communication, Team Performance, Customer Involvement, and Management Involvement. Survey was conducted using random sampling, and 110 participants from two telecom organizations, Pakistan Telecommunication Company Ltd (PTCL) and Special Communications Organization (SCO), replied. According to findings, team size and performance (in terms of experience & Agile expertise) was found as critical success element. Furthermore, active customer interaction on a daily basis, as governance (rather than micromanagement), was highlighted as essential factors to project success. These five variables appeared as essential in this study. The study found a positive correlation between these characteristics and project performance, specifically in terms of project value. However, it was not possible to make precise statistical predictions about the strength of this association. Study also identified additional areas for investigation, with a particular emphasis on team communication, customer interaction, contract formats, and internal corporate regulations. While the study provided new insights into contract formats and the use of Agile methodology in quality assurance, more research is needed to gain a better understanding of the impact of people and organizational factors, especially in the telecommunications industry, which includes data services and managed services functional domains. Keywords— AGILE, Agile Project Management, Digital Services, Telecommunications, Agile Telecommunication Projects, Managed Services. I. INTRODUCTION In corporate environment, it is critical to react to fast- changing market needs in the sector of telecommunications and the services provided to subscribers. With fierce rivalry and a large number of operators, frequently three or more per country, company leaders must be continually on the lookout for new opportunities and responding to changes begun by their competitors. This circumstance forces service providers to consider agile methods in order to handle these changes efficiently and avoid losing market share to competitors. The projects are integrated into business operations by organizations (Brosseau et al., 2019). There are two separate entities within the telecommunications business (Techie, 2017): (Investopedia, 2019). Telecommunication service vendors are businesses which supply services to service providers, which are then delivered to market customers or end-users. In essence, a telecommunication service provider is a licensed operator who is authorized to provide telecommunication services to people in a specific country. The telecommunications service vendor, on the other hand, is responsible for building the network infrastructure and supplying services to service providers, allowing them to lawfully offer services to the general public in the country. Every project requires the implementation of a technique (Murugaiyan, 2012). Waterfall, V-model, and agile project management strategies are examples (Balaji. 2012). The suitable approach is chosen based on the specific qualities of the project that an organization wishes to undertake. The