International Research Journal of Management, IT & Social Sciences
Available online at https://sloap.org/journals/index.php/irjmis/
Vol. 9 No. 1, January 2022, pages: 168-180
ISSN: 2395-7492
https://doi.org/10.21744/irjmis.v9n1.2020
168
The Role of Experiential Value in Mediate Experiential Marketing
on Repurchase Intention
Made Harry Darmawan
a
Ni Nyoman Kerti Yasa
b
Article history: Abstract
Submitted: 18 November 2021
Revised: 27 December 2021
Accepted: 09 January 2022
The various types of culinary businesses offered are so diverse such as
restaurants, cafes, lounges, and bars. One local restaurant that is well known to
the public is MM Juice and Restaurant. An indicator of the success of a
company is determined by the intention to repurchase its consumers on an
ongoing basis which is one of the factors that MM Juice and Restaurant want
to improve. This study aims to explain the role of experiential value in
mediating the effect of experiential marketing on repurchase intention. This
research was conducted in Denpasar City involving 185 respondents who live
in Denpasar with an age range of 18 years and over and have completed high
school education. The method used is online purposive sampling via Google
Form. The data analysis technique used is a descriptive statistical analysis
technique, path analysis, and Sobel test. The results of this study indicate that
experiential marketing has a positive and significant effect on experiential
value. Experiential marketing has a positive effect on repurchase intention.
Experiential value has a positive and significant effect on repurchase intention.
Experiential value positively and significantly mediates the effect of
experiential marketing on repurchase intention at MM Juice and Restaurant in
Denpasar City. The results of this study have implications for MM Juice and
Restaurant in Denpasar City regarding the relationship between experiential
marketing variables, experiential value, and repurchase intention.
Keywords:
experiential marketing;
experiential value;
repurchase intention;
International research journal of management, IT and social sciences © 2022.
This is an open access article under the CC BY-NC-ND license
(https://creativecommons.org/licenses/by-nc-nd/4.0/).
Corresponding author:
Made Harry Darmawan,
Management Study Program, Faculty of Economics and Business, Udayana University, Denpasar, Indonesia.
Email address: darmawan_harry@live.com
a
Udayana University, Denpasar, Indonesia
b
Udayana University, Denpasar, Indonesia