The Corporate International Vol. 1, Issue 1 - 2017 © Eureka Journals 2017. All Rights Reserved. www.eurekajournals.com THE IMPACT OF WORKPLACE INCIVILITY ON END OF WORK NEGATIVE AFFECT: MEDIATING ROLE OF ANGER AND MODERATING EFFECT OF EMOTIONAL STABILITY ERUM NAZ AKHTAR * , AYESHA SHAHID ** , SALMAN SARWAR *** ABSTRACT This study specifically aims at determining the association between workplace incivility and end of work negative affect by investigating the intervening role of anger and buffering role of emotional stability. The survey was completed by self-administered questionnaire and data was gathered from employees working in four public sector universities of Pakistan. The total sample size of data was 150. Results indicate that workplace incivility positively and significantly influences end of work negative effect. In addition, anger mediates between workplace incivility and end of work negative affect. Whereas emotional stability buffers the impact of workplace incivility on anger in a way that high emotional stability weakens the relationship of workplace incivility and anger. The implications of these findings are also discussed. KEYWORDS: Workplace Incivility, End Of Work Negative Effect, Anger, Emotional Stability, Social Learning. Workplace incivility is defined as “low intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect” (Andersson & Pearson, 1999, p. 457). Workplace incivility happens quite often at work; in a nationwide survey, 10% of respondents reported to have witnessed workplace incivility on a daily basis (Pearson, Andersson, & Porath, 2005), and 98% of all workers that were sampled by Porath, Pearson, and colleagues had experienced workplace incivility at work (Porath & Pearson, 2013). Because of its high prevalence, workplace incivility has drawn many researchers’ attention and a number of studies have uncovered its impact on targets. For example, workplace incivility was found to be associated with reduced satisfaction with the job, supervisor, and coworkers (Cortina, Magley, Williams, & Langhout, 2001; Lim & Lee, 2011), lower intention to stay (Griffin, 2010), and decreased mental and physical health (Lim, Cortina, & Magley, 2008). A recent study has identified the association of workplace incivility on End-of-Work Negative Affects and found that WI is positively related with EWNA (Zhou, Yan, Che, & Meier, 2015). * Capital University of Science and Technology, Islamabad. ** Research Officer, Institute of Business and Information Technology, University of The Punjab, Lahore. *** Research Scholar and Regional Head, Superior Group of Colleges and The Spirit Schools System, Pakistan. Correspondence E-mail Id: editor@eurekajournals.com