445 Copyright © 2019, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Chapter 22 DOI: 10.4018/978-1-5225-8516-9.ch022 ABSTRACT This chapter examines the innovative internal communication practices of Lenovo, a $45 billion Fortune Global 500 technology company. In particular, this study examines how this company uses internal com- munication to promote collaboration and engagement across dispersed employees’ teams. Internal com- munications (or internal marketing) is generally led by marketing or PR professionals with expertise in human resources, public relations, marketing, social media, and/or employee engagement. One new way that companies are extending internal communication is by extending its use of digital communication. Lenovo has been a leader in the use of social media at work and is now innovating its communications to include a mobile app. This chapter describes how Lenovo has developed both its intranet and its new mobile app and how innovative internal communication can promote engagement and collaboration. INTRODUCTION This chapter examines the internal communication practices of a Lenovo, a $45 billion multinational technology company. Lenovo has been a pioneer in building a digital workplace to maintain engagement with its workforce around the world. In 2012, Lenovo hired an internal communication executive, Nancy Liang, away from Cummins to create a company intranet to bridge its “east meets west” workforce. As a “born-global” company, Lenovo sought a way to communicate from the top to all of its employees simultaneously around the world. Using Innovative Internal Communication to Enhance Employee Engagement Karen Mishra Campbell University, USA Aneil K. Mishra East Carolina University, USA Khaner Walker Lenovo, USA