Human Resource Management, Human Resource Management, November–December 2009, Vol. 48, No. 6, Pp. 973– 995
© 2009 Wiley Periodicals, Inc.
Published online in Wiley InterScience (www.interscience.wiley.com).
DOI: 10.1002/hrm.20325
GLOBAL CHALLENGES TO
REPLICATING HR: THE ROLE
OF PEOPLE, PROCESSES, AND
SYSTEMS
SHAD S. MORRIS, PATRICK M. WRIGHT, JONATHAN
TREVOR, PHILIP STILES, GÜNTER K. STAHL, SCOTT
SNELL, JAAP PAAUWE, AND ELAINE FARNDALE
Global firms often struggle to replicate practices among their culturally and
geographically dispersed subsidiaries. Part of the reason for this is that cer-
tain practices, including human resource management (HRM) practices, are
complex and context specific. In this study, we develop a framework to help
identify how firms might overcome challenges of practice replication through
alignment of information systems, application processes, and people. We
find that managerial alignment of formal processes and systems, along with
informal alignment of people (shared objectives), improve the capability of
a multinational corporation (MNC) to replicate human resource practices
across subsidiaries. We also discuss managerial implications. © 2009 Wiley
Periodicals, Inc.
Keywords: replication, knowledge management, international human
resource management, alignment, cultural distance, principles and
templates
Introduction
A
s part of the broader field of
knowledge-related competition,
replication is defined as reproduc-
ing a successful practice in a new
location (Winter & Szulanski,
2002). International business scholars have
studied how replication of human resource
(HR) practices can be important to firm ob-
jectives (Pudelko, 2005; Teagarden & Von
Glinow, 1997). In general, they conclude that
multinational corporations (MNCs) able to
replicate practices among their subsidiary
units more effectively than their competitors
will typically gain a competitive advantage
(Morris, Snell, & Wright, 2006). For example,
a firm able to link pay to performance across
geographical units consistently is expected to
outperform competitors who cannot coordi-
nate such an effort, all else being equal
(Schuler & Tarique, 2007).
Even though researchers recognize that
replication can lead to competitive advan-
tage, MNCs still struggle to replicate practices
across their boundaries. For example, research
Correspondence to: Shad S. Morris, 718 Fisher Hall, 2100 Neil Ave., Columbus, OH 43210, Phone: 614-247-1732,
Fax: 614-292-7062, E-mail: morris@fisher.osu.edu