Citation: de Andrés-Sánchez, J. A
Configurational Evaluation of
Spanish Teleworkers’ Perception and
Nonperception of Stress during the
COVID-19 Pandemic. Societies 2023,
13, 178. https://doi.org/10.3390/
soc13080178
Academic Editors: Rodica Milena
Zaharia, Tudor Edu and Razvan
Zaharia
Received: 21 May 2023
Revised: 24 July 2023
Accepted: 25 July 2023
Published: 28 July 2023
Copyright: © 2023 by the author.
Licensee MDPI, Basel, Switzerland.
This article is an open access article
distributed under the terms and
conditions of the Creative Commons
Attribution (CC BY) license (https://
creativecommons.org/licenses/by/
4.0/).
societies
Article
A Configurational Evaluation of Spanish Teleworkers’
Perception and Nonperception of Stress during the
COVID-19 Pandemic
Jorge de Andrés-Sánchez
Social and Business Research Lab, Business Management Department, University Rovira i Virgili,
Campus de Bellissens, 43204 Reus, Spain; jorge.deandres@urv.cat
Abstract: This paper assesses the explanatory power of individual, environmental, and job factors
on Spanish telecommuters’ presence and absence of stress in a home telework setting during the
COVID-19 crisis. It uses a survey of the Spanish agency “Centro de Investigaciones Sociológicas”
on the perceptions of the Spanish population about several aspects of information communication
technologies (ICTs) that was carried out in March 2021. We use fuzzy-set qualitative comparative
analysis (fsQCA) to capture how factors combine to enable and inhibit stress feeling. The perception
of stress is less covered by fsQCA configurations than the nonperception. However, fsQCA provides
profiles that cause stress feelings and nonstress feelings with great consistency. We have checked
that overload is the most important variable to explain stress. Likewise, fsQCA has also shown that
while some variables, such as overload, isolation, non-adequacy, or organizational support, impact
symmetrically on the presence and absence of stress perception, other factors, such as attaining a
satisfactory work-home balance or gender, impact them asymmetrically. From a practical point of
view, we can outline that clearer regulation of teleworking is needed to prevent imbalances in rights
and obligations between companies and employees. However, there are also several challenges at the
organization and worker level.
Keywords: teleworking; home-based telework; COVID-19 pandemic; fuzzy-set qualitative comparative
analysis; configurational analysis; stress
1. Introduction
Telework involves carrying out work tasks outside of a traditional workplace, often
relying on information communication technologies (ICTs) [1]. While much of our analysis
can be applied to all forms of telework, it specifically focuses on home-based telework
(HTW). Its advantages have been extensively discussed from various perspectives, includ-
ing those of workers, firms, and society [2,3]. These positive outcomes, along with the
energy crisis in the 1970s, led many scholars to predict its widespread adoption by the end
of the 20th century [4]. However, until March 2020, the adoption of telecommuting varied
across different regions due to diverse labor cultures, as well as the varying degrees of
ICT infrastructure development [5]. In Europe, while Anglo-Saxon and Nordic countries
had made significant advancements in remote work, teleworking had limited expansion in
Mediterranean states, such as Spain and Italy [6].
In March 2020, most countries worldwide implemented movement restrictions to
contain the transmission of SARS-CoV-2. Entrepreneurs and public agencies were strongly
encouraged to conduct their activities remotely [7], and telecommuting allowed many
companies to continue their economic operations [8]. Both organizations and employees
were compelled to adopt HTW, often lacking prior experience or training in this work
arrangement [7]. Consequently, throughout 2020, the majority of the Spanish workforce
experienced telecommuting if their jobs were adaptable. Even in nonadaptable jobs, bureau-
cratic interactions with firms’ administrative departments were likely conducted remotely.
Societies 2023, 13, 178. https://doi.org/10.3390/soc13080178 https://www.mdpi.com/journal/societies