See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/280301938 The Impact of Customer Satisfaction on Word- of-Mouth: Conventional Banks of Malaysia Investigated Article · January 2013 CITATIONS 3 READS 47 3 authors, including: Some of the authors of this publication are also working on these related projects: Islamic Advertising Development View project Marketing of higher education View project Muhammad Tahir Jan International Islamic University Malaysia 22 PUBLICATIONS 48 CITATIONS SEE PROFILE Ali Shafiq Taylor's University 5 PUBLICATIONS 5 CITATIONS SEE PROFILE All content following this page was uploaded by Muhammad Tahir Jan on 23 July 2015. The user has requested enhancement of the downloaded file.