Sys Rev Pharm 2020; 11(3): 144 153 A multifaceted review journal in the field of pharmacy E-ISSN 0976-2779 P-ISSN 0975-8453 144 Systematic Review Pharmacy Vol 11, Issue 3, 2020 Role of High-Performance Oriented HR Practices towards the Citizenship Behaviour: A Case from Thai Pharmaceutical Sector Poramet Saengon 1 , Niyom Suwandej 2 , Ekgnarong Vorasiha 3 , Ronnakorn Vaiyavuth 4 1 College of Innovation and Management, Suan Sunandha Rajabhat University, Thailand E-mail: poramet.sa@ssru.ac.th 2 College of Innovation and Management, Suan Sunandha Rajabhat University, Thailand E-mail: niyom.su@ssru.ac.th 3 College of Innovation and Management, Suan Sunandha Rajabhat University, Thailand E-mail: ekgnarong.vo@ssru.ac.th 4 Chulalongkorn University, Bangkok, Thailand E-mail: ronnakorn.v@chula.ac.th Article History: Submitted: 09.01.2020 Revised: 11.02.2020 Accepted: 05.03.2020 ABSTRACT Organizational success is primarily dependent on the employees’ behaviours. Besides the job roles organizations always ask for the extra role behaviours to be performed by the employees. Therefore, they give some intrinsic benefits to the employees. Bearing in mind the importance of OCBs the current study has attempted to examine the role of performance focused HRM practices towards fostering the organizational citizenship behaviours among employees. Furthermore, the study has also considered work engagement and psychological climate as a potential mediator which also contribute towards the organization citizenship behaviours. Data were collected from the employees of pharmaceutical companies residing in Thailand. The data were then analysed by using PLS-SEM. The results revealed a significant positive association between performance focused HR practices and OCB. Furthermore, results also revealed that work engagement is significant mediator between association of performance focused HR practices and OCB. Finally, results also revealed that psychological climate is significant mediator between association of performance focused HR practices and OCB. All of the hypotheses of the study have been accepted primarily supported by the study results. Keywords: OCB, PLS-SEM, high performance, HR practices, psychological climate Correspondence: Poramet Saengon College of Innovation and Management Suan Sunandha Rajabhat University Bangkok, Thailand E-mail: poramet.sa@ssru.ac.th DOI: 10.5530/srp.2020.3.16 @Advanced Scientific Research. All rights reserved INTRODUCTION All of the organizations regardless of their sector always strive to be competitive, effective and efficient in the business they are doing. For the aforementioned purpose they have to rely on their resources and human resources is one of the important one for them. Its competitiveness enables an organization to be competitive in all its domains. Therefore, organizations always wanted to capitalize their human resources and get maximum of it. The one way to maximize the utilization of human resources is to gain their willingness to work because if they are not willing to perform then all other resources invested will go into dust. Organization citizenship behaviour is one of the most recent phenomenon which are being stressed by organizations to have better outcomes of their invested resources (Siriattakul, Jermsittiparsert, & Mustanir, 2019; Aeknarajindawat & Jermsittiparsert, 2020). Organizations are striving hard to gain this through all their means. It is the need of the organizations across the business domains. However, particularly it has appeared to be more prevalent and significant in the pharmaceuticals business where work is more dynamic and job is always challenging for the employees. It is the case that organizations have high expectations from the employees and they are provided with difficult challenges to meet in time. Therefore, in such scenarios the collaboration, having the deliberate initiatives will be sounder and seems to be good for the overall organizational success. Previously number of researchers and practitioners have seconded that the behaviours of employees working in the pharmaceuticals industry have good influence over the customer service and company growth as well (Lin & Huang, 2010; Sahu, 2018; Teh & Sun, 2012; Yen, Li, & Niehoff, 2008). Therefore, these behaviours should be encouraged and employees must be provided with such benefits that they can carry on such behaviours. The current study is conducted in Thailand pharmaceuticals as it is the growing sector in Thailand and contributing towards the economic development as well. Following figure 1 showing the annual growth in the pharmaceuticals spending which indicates that lot more can be done.