Multitech Journal of Applied Sciences (MJAS)
Vol.1, No.3, 2024: 255-274
255
(
DOI: https://doi.org/10.59890/f2t3tv45
https://penerbitjurnalinternasional.com/index.php/mjas/index
Comparative Study of Gen-Z Perception About Online and Offline
Shopping of Clothing Products in Ahmedabad City
Chintna Buha
1*
, Rushika Boricha
2
, Jignesh Vidani
3
L.J. Institute of Management Studies, LJ University
Corresponding Author: Chintna Buha 24003400310075@mail.ljku.edu.in
A R T I C L E I N F O A B S T R A C T
Keywords: Gen-Z, Online
Shopping, Offline Shopping,
Consumer Behavior
Received : 5 August
Revised : 19 September
Accepted: 21 October
©2024 Buha, Boricha, Vidani: This is an
open-access article distributed under the
terms of the Creative Commons Atribusi
4.0 Internasional.
The current study focused on surveying Gen-Z
consumers in Ahmedabad regarding their experiences
with both the online and offline modes of clothing
shopping and their preferences within those. In this
research, different age segments are examined for
shopping behavior through a quantitative method that
tests hypotheses based on statistical data. The majority
of participants show a strong joke bull that the
affirmation states unalienable rights – when you order
something online, it is paid for, and delivered within a
very short amount of time. The physical store has its
appeal, but generally, Gen-Z buyers prefer to check
such appeal on the Internet. Product attributes such as
quality and brand appear not to have a large outlook
in their decision-making and that offers a shift on how
they usually perceive brands. The results address that
retailers must revise their strategies to improve the
online shopping experience without compromising
efficiency and low prices as they are important in
competitive retailing today. These findings are
essential for retailers targeting the Gen-Z cohort by
improving their online customer service. In future
studies, there may be potential to investigate
qualitative behaviors among Gen-Z that may be linked
to shopping responses, social media effects, or
sustainable purchasing. Taking everything into
account, this paper adds to the existing literature
regarding the buying behavior of Generation Z in the
context of changing retail