Multitech Journal of Business and Economics Sciences (MJBES)
Vol.1, No.2, 2024: 121-144
121
https://penerbitjurnalinternasional.com/index.php/mjbes
A Study on Customer Satisfaction with Raymond Clothing Brand:
Analyzing the Impact of Quality,Price and Comfort
Vaidehi Chauhan
1
*, Om Chavda
2
, Jignesh Vidani
3
Institute of Management Studies, LJ University
Corresponding Author: Vaidehi Chauhan 24003400310127@ljku.edu.in
A R T I C L E I N F O A B S T R A C T
Keywords: Customer
Satisfaction, Apparel Industry,
Quality, Age Demographics
Received: 2 September
Revised : 22 Octaber
Accepted: 23 November
©2024 Chauhann, Chavda, Vidani: This
is an open-access article distributed
under the terms of the Creative
Commons Atribusi 4.0 Internasional.
This study investigates customer satisfaction with the
Raymond clothing brand, focusing on the impact of
quality, price, and comfort across different age
demographics. Using a quantitative approach, we analyzed
survey data to identify significant associations between age
and various aspects of consumer perception. The findings
reveal that while age does not significantly influence
purchase frequency or perceptions of price, it plays a
crucial role in shaping attitudes toward quality and
comfort. Younger consumers prioritize comfort, reflecting a
shift in preferences toward functional clothing, whereas
older consumers emphasize quality and durability.
Additionally, the research highlights the importance of
maintaining high-quality standards and effectively
communicating these to consumers. The results suggest
that Raymond should implement targeted marketing
strategies and enhance product development to focus on
comfort, thereby fostering greater customer satisfaction
and loyalty. This study contributes to the understanding of
consumer behavior in the apparel industry and provides
practical recommendations for brands seeking to navigate a
competitive landscape. Future research avenues include
broader demographic analyses, longitudinal studies, and
explorations of sustainability's impact on consumer
satisfaction