International Journal of Sustainability in Research (IJSR)
Vol. 2, No. 6 2024: 483-508
483
(
DOI: https://doi.org/10.59890/c81fkf49
ISSN-E: 3025-7379
https://journal.multitechpublisher.com/index.php/ijsr
A Comparative Study on Consumer Satisfaction Regarding EV Vs
Petrol Vehicle Owners in Ahmedabad City
Prajapati Meet
1
*, Parmar Alka
2
, Jignesh Vidani
3
L.J. Institute of Management Studies, LJ University
Corresponding Author: Prajapati Meet 24003400310456 mail.ljku.edu.in
A R T I C L E I N F O A B S T R A C T
Keywords: Electric Vehicles,
Consumer Satisfaction, Petrol
Vehicles, Infrastructure,
Ahmedabad
Received : 20, September
Revised : 21, October
Accepted: 30, November
©2024 Meet, Alka, Vidani: This is an
open-access article distributed under
the terms of the Creative Commons
Atribusi 4.0 Internasional .
This study explores consumer satisfaction
regarding electric vehicles (EVs) and petrol
vehicles in Ahmedabad, India, focusing on key
factors such as performance, fuel efficiency,
maintenance costs, environmental concerns, and
infrastructure availability. Using a survey of
vehicle owners, the research compares attitudes
towards EVs and petrol vehicles across various
demographic groups. The findings reveal that
while age has a weak influence on satisfaction
levels, other factors like cost-effectiveness,
convenience, and infrastructure availability play
a more significant role in shaping consumer
preferences. Moreover, while technological
features and environmental friendliness
influence satisfaction, infrastructure-related
issues, particularly the accessibility of charging
stations, remain a primary concern for EV
owners. The study also identifies that both
economic factors (such as maintenance and fuel
costs) and government policies, including
incentives for EV adoption, are critical drivers of
satisfaction. The weak association between age
and satisfaction suggests that strategies for
promoting EVs should not be solely age-
dependent but should focus on broader
demographic groups and practical aspects such
as cost, convenience, and long-term savings. The
study provides valuable insights for
policymakers, automakers, and urban planners
in shaping the future of electric mobility in India
and other emerging.