652 2021 Ahmadu Bello University Library Complex International Conference Book of Proceedings ADOPTION OF SOCIAL MEDIA PLATFORMS FOR SERVICE DELIVERY AT THE UNIVERSITY OF LAGOS LIBRARY AND KASHIM IBRAHIM LIBRARY, AHMADU BELLO UNIVERSITY, ZARIA BY Esew, Michael, Ph.D, CLN Kashim Ibrahim Library, Ahmadu Bello University, Zaria yaw4mi@gmail.com ORCiD ID: https://orcid.org/0000-0003-4692-878X Ibikunle, Gladys, MLS, CLN Medical Library, University of Lagos adegboyeomolola@gmail.com Shorunke, O. A. Medical Library, University of Lagos darebanji@gmail.com & AMATA Sa’adiya Bello (M.Sc.), cln Faculty of Agricultural Library, Institute of Agricultural Research, Ahmadu Bello University, Zaria amatashade@gmail.com Abstract This paper aims at exploring the adoption of social media platforms for information service delivery at two public universities namely University of Lagos and Kashim Ibrahim Library, Ahmadu Bello University, Zaria. To actualize the above, four objectives were raised to identify the types of Social media platforms used by librarians for provision of information service in University of Lagos and Kashim Ibrahim Library, enumerate the types of information services rendered through social media platforms in University of Lagos and Kashim Ibrahim Library, investigate the institutional policies guiding librarians in University of Lagos and Kashim Ibrahim Library on the usage of social media platforms for information service delivery, among others. Survey research method was adopted for the study using the quantitative method. The population of the study were 70 librarians from University of Lagos Library and Kashim Ibrahim Library, A.B.U, Zaria. The researchers designed a Google form questionnaire which the link was forwarded to the targeted respondents individually. A total of 17 librarians from University of Lagos and Kashim Ibrahim Library were the respondents for the study. Data collected were analysed automatically using Google form. Findings of the study revealed that a majority of the respondents indicated that they adopted WhatsApp for information services delivery in their respective libraries. Also it was found out amongst others that the predominant service rendered using social media platforms as the Online Current Awareness Service (OCAS). The study concluded that the adoption of social media platforms for service delivery in academic libraries have come to stay. Academic libraries in the 21 st century must explore newer ways of reaching out to their users, pushing relevant information resources through social media platforms to their teaming users. It recommended forthwith that librarians at the University of Lagos library and Kashim Ibrahim Library should intensify the utilization of social media platforms to explore more avenues in reaching out to the users of their libraries Keywords: Social Media, Platforms, Information, Service delivery, Academic Libraries