Regular Article
Building sustainable businesses: How education, digitalization, and
collaboration drive long-term success
Muh Fahrurrozi
Faculty of Social and Economics, Universitas Hamzanwadi, Indonesia
A R T I C L E INFO
Keywords:
Business sustainability
Entrepreneurship education
Digital skills
Team collaboration
Stakeholder satisfaction
Government policy
Structural equation modeling
ABSTRACT
Sustainable business practices are essential in today’s global context. This study examines how entrepreneurship
education, digital skills, and team collaboration affect business sustainability in Indonesian MSMEs, with
stakeholder satisfaction as a mediator and government policy as a moderator. Using PLS-SEM with data from 142
MSMEs, results show team collaboration has the strongest direct effect, followed by entrepreneurship education
and digital skills. Stakeholder satisfaction plays a key mediating role. Government policy supports entrepre-
neurship and digital skills but does not significantly influence team collaboration directly (0.046). However, it
may affect collaboration indirectly through supportive programs. The model’s explanatory power (R
2
= 0.675) is
moderately strong, aligning with similar studies in emerging markets. The findings offer guidance for businesses
and policymakers: prioritize stakeholder engagement, digital adoption, and capacity-building. Future research
should consider longitudinal methods and sector-specific strategies to deepen the understanding of sustainability
outcomes.
1. Introduction
In recent years, integrating sustainable practices into core business
strategies has become increasingly essential for firms navigating the
complexities of environmental and societal demands. In Indonesia, this
urgency is amplified by growing pressure on Micro, Small, and Medium
Enterprises (MSMEs) to meet sustainability expectations despite limited
institutional support, digital access gaps, and variable implementation
of government programs (Ardiana, 2022; Klaus-Rosi´ nska et al., 2024).
Field observations and regional reports reveal that many MSMEs in West
Nusa Tenggara, Java, and South Sulawesi still struggle to convert
entrepreneurship education and digital infrastructure support into
measurable sustainability performance. These challenges are often
attributed to gaps in digital literacy (Fan & Wang, 2022; Moreno-Morilla
et al., 2021), weak internal coordination (Hashim et al., 2021), and low
stakeholder engagement (Fobbe & Hilletofth, 2022), all of which
demonstrate a critical disconnect between policy interventions and
practical business realities.
Although sustainability is widely recognized as a strategic impera-
tive (Gagn´e et al., 2021; Trana et al., 2024), many MSMEs remain
reactive rather than proactive in embedding sustainable practices into
their core operations. While programs designed to support entrepre-
neurship and digital adoption exist, they often fall short in translating
into behavioral and structural change on the ground (Dzomonda, 2020;
Pauna et al., 2023). These limitations signal the need for an integrative
framework that not only fills theoretical gaps but also reflects empirical
challenges encountered at the MSME level. By grounding this research in
the lived experiences of Indonesian MSMEs and emphasizing stake-
holder engagement as a mediating force, this study provides a more
responsive and evidence-informed model for understanding the inter-
section of internal capability, policy context, and sustainable business
transformation.
Moreover, stakeholder engagement plays a critical role in shaping
corporate sustainability strategies. A growing body of research high-
lights that actively involving stakeholders including employees, cus-
tomers, and community representatives is essential for fostering
sustainable innovation and adaptive change (Fobbe & Hilletofth, 2022;
Pauna et al., 2023). In parallel, the expansion of digital technologies and
sustainability-oriented innovation in international technology-based
firms has underscored the importance of foresight and scenario plan-
ning in addressing sustainability challenges (Salamzadeh et al., 2022).
As a result, companies equipped with innovation foresight and collab-
orative frameworks are more resilient and responsive to changing en-
vironments. Studies suggest that robust stakeholder engagement
enhances transparency and accountability while cultivating a collabo-
rative culture that supports continuous improvements in sustainability
E-mail address: fahrurrozi@hamzanwadi.ac.id.
Contents lists available at ScienceDirect
Social Sciences & Humanities Open
journal homepage: www.sciencedirect.com/journal/social-sciences-and-humanities-open
https://doi.org/10.1016/j.ssaho.2025.101707
Received 16 March 2025; Received in revised form 19 June 2025; Accepted 19 June 2025
Social Sciences & Humanities Open 12 (2025) 101707
Available online 26 June 2025
2590-2911/© 2025 The Author. Published by Elsevier Ltd. This is an open access article under the CC BY-NC license (http://creativecommons.org/licenses/by-
nc/4.0/).