Copyright © 2024, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.
Chapter 4
61
DOI: 10.4018/979-8-3693-2991-7.ch004
ABSTRACT
This research examines the critical role of human resource management (HRM)
in improving and sustaining total quality management (TQM) initiatives within
organizations. It suggests that strategic HRM practices are not purely supportive
but are fundamental to the productive implementation of TQM eforts, steering to
superior organizational performance and a sustainable competitive advantage. By
analyzing the interplay between HRM and TQM, the study aims to identify specifc
personnel management strategies that contribute efectively to quality improvement
processes and overall organizational excellence.
1. INTRODUCTION
It is commonly acknowledged that alongside the significant digital changes in the
way Organizations operate in recent years, there has been a significant focus on
human resources. A considerable number of researchers believe that successful
management of the human resources of Organizations can also have positive effects
on their economic growth, which is why the implementation of total quality in
Human Resource Management
as a Contributor of Total
Quality Management
Christos Christoforidis
University of Western Macedonia, Greece
Sofia Anastasiadou
University of Western Macedonia, Greece