Mediation Techniques 2.8 I46: Overview on Mediation Techniques In parallel with the development of the internal attitude to and acceptance of the conflict parties, mediators have at their disposal various methods and techniques, which they can use in a differentiated manner during the different mediation phases. The following is presented with selected techniques and an overview (Mayer & Boness, 2004a, b: 43, Table 1). Didactic Note The following theoretical short texts serve to clarify the mediation techniques in the context of an exercise adapted to each method. The exercises allow learners to gain their own experience with the methods and discuss them. 2.8.1 I47: Mirroring Mirroring means taking what is said by the other person and playing it back in one’s own words, shortened and summarised, and returning it to the course of the conversation. The technique of mirroring aims to correctly repeat and highlight the processes expressed by the conflict parties, particularly at the conflict presentation stage, at the substantive level. When mirroring, the mediator shows the conflict parties that their attention is with them and that what they have said has been heard. 2.8.2 E25: Exercises for Mirroring A former colleague visits you. You have worked together in the same team for almost 5 years. Half a year ago, you changed jobs and are now working in a different area of activity. After the welcome, your former colleague sinks onto your sofa quite © Springer Nature Switzerland AG 2020 C.-H. Mayer, Intercultural Mediation and Conflict Management Training, https://doi.org/10.1007/978-3-030-51765-6_13 107