Association for Information Systems AIS Electronic Library (AISeL) AMCIS 1998 Proceedings Americas Conference on Information Systems (AMCIS) December 1998 Post-Sales Support for On-line Product Sales: e Challenge Facing Small Global Firms Dorothy Leidner INSEAD Robert Galliers Warwick Business School Follow this and additional works at: hp://aisel.aisnet.org/amcis1998 is material is brought to you by the Americas Conference on Information Systems (AMCIS) at AIS Electronic Library (AISeL). It has been accepted for inclusion in AMCIS 1998 Proceedings by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org. Recommended Citation Leidner, Dorothy and Galliers, Robert, "Post-Sales Support for On-line Product Sales: e Challenge Facing Small Global Firms" (1998). AMCIS 1998 Proceedings. 147. hp://aisel.aisnet.org/amcis1998/147 brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by AIS Electronic Library (AISeL)