Facilitating Administrative Services for Mobile Europeans with secure Multi- Application Smartcards Reinhard RIEDL 1 Department of Computer Science, University of Zurich, CH-8057 Zurich, Switzerland, Tel: +41-1 635 43 31; Fax: +44-1 635 68 09; Email: riedl@ ifi.unizh.ch Abstract. We discuss how JavaCard technology may be exploited for facilitating better administrative services for a broad class of inter-organizational and brokerage processes. Particular emphasis is given to the required interdisciplinarity of the engineering process. 1 Introduction In this paper we discuss, how JavaCards may be used for the coupling of inter-organizational administrative processes, which respects existing local solutions and supports the exchange of data and workflows between them nevertheless. The paper relies on the work done in the current IST-project “FASME – Facilitating Administrative Services for Mobile Europeans”. on Smartcard-based identity Cards for the ‘citizen to civil services access’. If a European citizen migrates from one European country to another, she has to interact with various authorities. In particular, she has to obtain personal documents from authorities in her former place of residence and to deliver them to authorities in her future place of residence. Due to the incompatibility of administrative procedures, authorities further have to interact with foreign authorities or the embassy in order to obtain information not provided on foreign personal documents. This creates a lot efforts for both the citizen and the involved civil servants. FASME intends to reduce these efforts significantly by digitalizing administrative procedures. It is a joint project of industrial and academic partners and various European municipalities and heads for generic solutions. Smartcards enable the citizens to obtain, store, transport and deliver personal documents in digital form. They can use them to apply for administrative services and to control the access of authorities to data, whether these data are stored on the card or in a remote data repository. Thus, Smartcards provide an electronic support for the interaction between citizens and authorities, which releases citizens from the burden of physically visiting different authorities and collecting and delivering personal documents in paper form to the authorities. FASME pursues scientific, technological, and political objectives. Primary objectives are supra-organizational interoperability, exploitation of JavaCard & CORBA technology, and reduction of European border-barriers. Secondary objectives are gaining practical experience with state-of-the-art social engineering, visual prototyping for a better integration of users in the specification process, identification of social constraints, rapid prototyping including end- user testing, documentation with formal models, and quality management in international, interdisciplinary projects. FASME heads for a specification of generic JavaCard services with respect to inter-organizational administration procedures and the demonstration of the feasibilty of these services by means of a prototypical implementation of JavaCard-based identity Cards for three European cities and three applications: change of place of residence, 1 Partially supported by Swiss grant BBW 99.0045 FASME