5 th Iranian Conference on Fuzzy Systems Sept. 7-9, 2004, Tehran Assessing Flexibility Organizations with Fuzzy Logic Gholamreza Khoshsima, Caro Lucas 1 , and Ali Mohaghar 2 M. Sc,Instructor, Department of Management, Vali-e-Asr University of Rafsanjan, Kerman, Iran Khoshsima@mail.vru.ac.ir Abstract In today’s dynamic and uncertain environment, flexibility is one of the most important priorities and characteristics of Electronic Services organizations. Flexibility is a multidimensional concept and vague notion. For this reason, we are often facing many problems when assessing it. Thus, in this paper we explain a knowledge-based methodology for the measurement and assessment of flexibility of radio and television manufacturing organizations. At first, we explain flexibility component (Strategic Alignment, People, Process and Technology). In the next stage we will use the knowledge that is presented via IF {Fuzzy antecedents} THEN {Fuzzy consequents} rules, to assessing flexibility of radio and television manufacturing organizations. Keywords: Assessment, Fuzzy Logic and Flexibility Introduction The flexibility choices made by firms are aimed at improving competitiveness when faced with rapid changes (Braglia and Petroni, 2000). The competitive environment of today has generated an increased interest in flexibility as a response mechanism. While the potential benefits of flexibility are familiar, the concept of flexibility itself is not well-understood (Koste & Malhotra, 1999). The strategic goals of organization determine the capabilities on which it will compete in the marketplace. These capabilities may include cost, quality, delivery, responsiveness, speed, or flexibility (Koste and Malhotra, 2000). Flexibility defined as ‘‘the ability to respond effectively to market needs’’. Over 2,000 years ago, the Chinese General Sun Tzu stressed the importance of flexibility and adaptability to the art of war. He stated: “Just as water adapts itself to the conformation of the ground, so in war one must be flexible; he must often adapt his tactics to the enemy situation … for if the enemy is given enough rope he will frequently hang himself” (Griffith, 1963). Creating flexible organizations is one response to dealing with such challenges. The attainment of flexibility has become an important, some argue essential, requirement for organizations. Flexibility has been researched in manufacturing and focus of researches is on manufacturing and production (Parker and Wirth, 1999; Golden and Powell, 2001; Das and Narasimhan, 2001; Sethi and Sethi, 1990). As the respect of mentioned subject about flexibility, this paper seek flexibility in organizations toward provide a methodology for assessing and measuring this concept until create a practical foundation for the development of measures for achieving flexibility of manufacturing organizations. 1- Professor, Department of Electrical and Computer Engineering, University of Tehran. 2- Assistant Professor, Department of Management, University of Tehran.