VOLUME NO. 1 (2011), ISSUE NO. 10 (DECEMBER) ISSN 2231-1009 I I N N T T E E R R N N A A T T I I O O N N A A L L J J O O U U R R N N A A L L O O F F R R E E S S E E A A R R C C H H I I N N C C O O M M P P U U T T E E R R A A P P P P L L I I C C A A T T I I O O N N A A N N D D M M A A N N A A G G E E M M E E N N T T A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories Indexed & Listed at: Ulrich's Periodicals Directory ©, ProQuest, U.S.A., Index Copernicus Publishers Panel, Poland, Open J-Gage, India, EBSCO Publishing, U.S.A. as well as in Cabell’s Directories of Publishing Opportunities, U.S.A. Circulated all over the world & Google has verified that scholars of more than Hundred & Eighteen countries/territories are visiting our journal on regular basis. Ground Floor, Building No. 1041-C-1, Devi Bhawan Bazar, JAGADHRI – 135 003, Yamunanagar, Haryana, INDIA www.ijrcm.org.in CONTENTS ONTENTS ONTENTS ONTENTS Sr. No. TITLE & NAME OF THE AUTHOR (S) Page No. 1. FEASIBILITY STUDY OF E-SERVICING ON IRANIAN MUNICIPALITIES (G2C): A CASE STUDY OF AHWAZ MUNCIPALITY DR. MEHRDAD ALIPOUR & SHAHIN KOLIVAND AVARZAMANI 1 2. ANALYSIS OF MOBILE AGENT BASED E-SUPPLY CHAIN MANAGEMENT SYSTEM USING QUEUING THEORY: A COMPARATIVE STUDY BETWEEN M/M/1 AND M/D/1 MODELS DR. RIKTESH SRIVASTAVA 7 3. PREPARING PRE-SERVICE TEACHERS TO INTEGRATE EDUCATIONAL TECHNOLOGY IN THE COLLEGES OF EDUCATION CURRICULUM IN THE CENTRAL REGION OF GHANA ABREH MIGHT KOJO 18 4. THE RELATIONSHIP BETWEEN THE INFORMAL AND FORMAL FINANCIAL SECTOR IN NIGERIA: A CASE STUDY OF SELECTED GROUPS IN LAGOS METROPOLIS ABIOLA BABAJIDE 24 5. AN APPRAISAL OF SERVICE QUALITY MANAGEMENT IN MANAGEMENT EDUCATION INSTITUTIONS: A FACTOR ANALYSIS DR. BHANWAR SINGH RAJPUROHIT, DR. RAJ KUMAR SHARMA & GOPAL SINGH LATWAL 33 6. AN EFFECTIVE TOOL FOR BETTER SOFTWARE PRODUCT DR. V.S.P. SRIVASTAV & PIYUSH PRAKASH 44 7. HUMAN RESOURCE MANAGEMENT ISSUES FOR IMPROVING THE QUALITY OF CARE IN HEALTH SECTOR: AN EMPIRICAL STUDY SAJI MON M.R, N.MUTHUKRISHNAN & DR. D.S. CHAUBEY 49 8. THE EFFECT OF E-MARKETING AND ITS ENVIRONMENT ON THE MARKETING PERFORMANCE OF MEDIUM AND LARGE FINANCIAL SERVICE ENTERPRISES IN ETHIOPIA TEMESGEN BELAYNEH ZERIHUN & DR. V. SHEKHAR 57 9. ERGONOMICS RELATED CHANGES ON TRADITIONAL BANKS IN KERALA CONSEQUENT ON CHANGES IN TECHNOLOGY AND ITS IMPACT ON EMPLOYEES DR. P. M. FEROSE 66 10. MODERN FACES OF FINANCIAL CRIMES IN ELECTRONIC BANKING SYSTEM VIKAS SHARMA 70 11. QUALITY OF SERVICE (QOS) BASED SCHEDULING ENVIRONMENT MODEL IN WIMAX NETWORK WITH OPNET MODELER ARUN KUMAR, DR. A K GARG & ASHISH CHOPRA 73 12. A DECENTRALIZED INDEXING AND PROBING SPATIAL DATA IN P2P SYSTEM T. MAHESHWARI & M. RAVINDER 78 13. CONVERGENCE TO IFRS - AN INDIAN PERSPECTIVE CA SHOBANA SWAMYNATHAN & DR. SINDHU 81 14. COMPARING EFFICIENCY AND PRODUCTIVITY OF THE INDIAN AUTOMOBILE FIRMS – A MALMQUIST –META FRONTIER APPROACH DR. A. VIJAYAKUMAR 86 15. EMERGING TRENDS IN KNOWLEDGE MANAGEMENT IN BANKING SECTOR DR. DEEPIKA JINDAL & VIVEK BHAMBRI 93 16. A STUDY ON CONSUMER ACCEPTANCE OF M-BANKING IN TIRUCHIRAPPALLI CITY S .MOHAMED ILIYAS 97 17. TECHNICAL ANALYSIS AS SHORT TERM TRADING STRATEGY IN THE INDIAN STOCK MARKET- AN EMPIRICAL EVIDENCE IN THE PUBLIC SECTOR BANKS S. VASANTHA 102 18. SOFTWARE DEFECTS IDENTIFICATION, PREVENTIONS AND AMPLIFICATION IN SDLC PHASES BHOJRAJ HANUMANT BARHATE 114 19. A STUDY ON TIME MANAGEMENT IN EMERGENCY DEPARTMENT THROUGH NETWORK ANALYSIS IN A CORPORATE HOSPITAL DR. L. KALYAN VISWANATH REDDY & HENA CHOWKSI 118 20. MAINTAINING CENTRALIZED BANK INFORMATION FOR GETTING QUICK ACCESS OF INFORMATION OF ALL OTHER ACCOUNTS USING DENORMALIZATION OF DATABASE CONCEPT OF COMPUTER AMIT NIVARGIKAR & PRIYANKA JOSHI 124 21. DIGITAL OPPORTUNITIES IN NORTH INDIA: A STUDY ON DIGITAL OPPORTUNITY PARAMETERS AMONG NORTH INDIAN STATES DEEP MALA SIHINT 126 22. BUSINESS ETHICS & GOVERNANCE ARIF SULTAN, FATI SHAFAAT & NEETU SINGH 131 23. EMPLOYEES’ PERCEPTION ON TRAINING AND DEVELOPMENT (A STUDY WITH REFERENCE TO EASTERN POWER DISTRIBUTION OF AP LIMITED) DR. M. RAMESH 134 24. AN OPTIMAL BROKER-BASED ARCHITECTURE FOR TRANSACTIONAL AND QUALITY DRIVEN WEB SERVICES COMPOSITION KAVYA JOHNY 140 25. WEB USAGE MINING: A BOON FOR WEB DESIGNERS RITIKA ARORA 148 REQUEST FOR FEEDBACK 151