Purdue University Press (2010) University Outreach Services for Undergraduates An exploration of Technological and Residence Hall Library Services Aron Brent Department of Library Information Science, Purdue University INTRODUCTION According to Lizah Ismail's article What net generation students really want (2009) “the net generation (Net Gen) or millennials, particularly those aged 18-22, [who] make up [the] undergraduate population of today, are characterized as technologically savvy and [want] results instantly and easily”, which has created the need for universities to reach out technologically, by using virtual reference, downloadable VPN's, databases and as much online access to library resources as possible (p. 10-11). Ismail and many of her cohorts view millennial outreach to be computer access and virtual services, and their information grounds to be wherever they want, but most likely their dorm room. I will argue that Ismail (2009), Bazillion (2001), Coombs (2005), Kibbee (2002), Cummings (2007) wrongly define the term “outreach” to mean virtual, and take the side of Riehle and Witt (2009) and Rudin (2008) who define outreach as face-to- face “partnerships” (Rudin, p. 120) and “seek[ing] out students on their own stomping grounds, taking [the library] mission on the road” (Riehle & Witt p. 60). This doesn’t mean that the academic library staff should stand in the quad and dragoon students into the building, rather the library should bring services to the dorms in terms of residence hall libraries and maintain regularly staffed reference areas to facilitate and teach students research methods and how to gather sources. The virtual library should not be considered the sole means to an end, but should be another service provided by the library (as the databases come from library budgets, not from other departments). PROBLEMS TO BE ADDRESSED This paper explores whether or not outreach service gaps can be solely sustained by the millennial focus of technological bridges as opposed to personal human relationships fostered by live reference services and residence hall libraries. This paper will examine the benefits of the