European Journal of Economics, Finance and Administrative Sciences
ISSN 1450-2275 Issue ## (2011)
© EuroJournals, Inc. 2011
http://www.eurojournals.com/EJEFAS.htm
The Relationship between National Culture and DSS Usage in
Jordanian Banking: A Proposed Conceptual Framework
Ali B. Jaafreh
PhD in Management Information Systems, Jerash University, Amman, Jordan
Tel: +962-79-5106548
E-mail: jaafreh_ali@yahoo.com
Abedalfattah Z. Al-abedallat
PhD in Banking & Finance Sciences, The World Islamic &Educational University
(W.I.S.E), Amman, Jordan
Tel: +962-79-7009837
E-mail: Abdmm1968@yahoo.com
Abstract
Organizations make large investments in Information Systems (IS) expecting positive
impacts to the organization. Failure issues is still important topic at IS field.
This paper combination TAM model and culture dimensions as suggested model to
predictable acceptance of usage the DSS. A possible contribution is to understanding the
role of acceptance technology theory in systems usage, to explore national culture affected
DSS usage.
Researchers attempt to validate Hofstede’s national culture dimensions, TAM
model for the case of usage of DSS and researchers extended technology acceptance model
(TAM) as theoretical framework to test and predict usage of systems and to explore
whether national culture influences users' perception where the People do things because
they believe it is right thing to do.
Keywords: Decision Support Systems, Technology Acceptance Model, national culture.
1. Introduction
30% of all software projects are cancelled, 50% come in over budget, 60% are considered failures by
the organizations that initiated them and 90% come in late (Standish Group, 2004).
Organizations make large investments in Information Systems (IS) expecting positive impacts
to the organization. Failure issues is still important topic at IS field.
The rate of information system project failure remains high in comparison with other high-tech
projects. Although considerable effort has been devoted to improving the performance of information
system implementations, organizations are still constantly suffering from the failures of information
system implementations and is facing a variety of challenges, including the challenge of cross-culture
management. The major problems with work performance and project failures are not technological in
nature; they are sociological in nature (Kathy, 2007).
Predicting IT adoption and use has been a key area of information systems research since the
discipline’s beginning. Prior IS research has largely sought to explore how users come to adopt a
particular IS. Most of these models are variants of social psychology theories that focus primarily on