1 Training Employees of the Food and Beverage Service Departments in Five-star Hotels of Jordan Ala`a Nimer AbuKhalifeh 1 1 School of Housing, Building and Planning, University Sains Malaysia, Malaysia Email: ana11_hbp046@student.usm.my Ahmad Puad Mat Som 1,2 1 School of Housing, Building and Planning, University Sains Malaysia, Malaysia 2 Sustainable Tourism Research Cluster (STRC), Universiti Sains Malaysia, Penang E-mail: puad@usm.my