VOLUME NO. 1 (2011), ISSUE NO. 6 (NOVEMBER) ISSN 2231-5756 I I N N T T E E R R N N A A T T I I O O N N A A L L J J O O U U R R N N A A L L O O F F R R E E S S E E A A R R C C H H I I N N C C O O M M M M E E R R C C E E , , I I T T A A N N D D M M A A N N A A G G E E M M E E N N T T A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories Indexed & Listed at: Ulrich's Periodicals Directory ©, ProQuest, U.S.A., Index Copernicus Publishers Panel, Poland, Open J-Gage, India as well as in Cabell’s Directories of Publishing Opportunities, U.S.A. Circulated all over the world & Google has verified that scholars of more than Hundred & Fifteen countries/territories are visiting our journal on regular basis. Ground Floor, Building No. 1041-C-1, Devi Bhawan Bazar, JAGADHRI – 135 003, Yamunanagar, Haryana, INDIA www.ijrcm.org.in CONTENTS ONTENTS ONTENTS ONTENTS Sr. No. TITLE & NAME OF THE AUTHOR (S) Page No. 1. A POLICY FRAMEWORK FOR MANAGING DIVERSITY IN THE DEPARTMENT OF THE PREMIER OF THE WESTERN CAPE PROVINCIAL GOVERNMENT DESMOND VAN DER WESTHUIZEN, DR. SHAUN PEKEUR & MOHAMED SAYEED BAYAT 1 2. OPPORTUNITIES OF TOURISM SECTOR IN BANGLADESH MD. ZAHIR UDDIN ARIF, MD. NAZRUL ISLAM & MD. SHAFIQUL ISLAM 10 3. AN EMPIRICAL BIVARIATE CASE STUDY ON ASSOCIATIONS BETWEEN SELECT FACTORS CONCERNING POST GRADUATE STUDENTS AND THEIR ACADEMIC PERFORMANCE NIRAJ MISHRA & PREETI SHRIVASTAVA 18 4. A STUDY ON THE RELATIONSHIP BETWEEN CORPORATE FINANCIAL PERFORMANCE AND CORPORATE SOCIAL RESPONSIBILITY (CSR) ALIYAR MOHAMED SHEHAM & DR. ATHAMBAWA JAHFER 25 5. FACTORS RELATED TO THE PERFORMANCE OF LOW COST ELECTRONIC PRODUCTS IN BANGLADESH MD. RIFAYAT ISLAM 32 6. EMPLOYEE SATISFACTION: A CASE STUDY OF A LEADING MULTINATIONAL TELECOMMUNICATION COMPANY IN BANGLADESH DR. TAIMUR SHARIF & SELINA AKTER 36 7. EFFECT OF FAMILY CONTROL AND INTERNAL AUDITOR ON ACCURAL ITEMS OF OPERATIONAL ACCOUNTING (GIULI AND HIN CCONSERVATIVE MODEL) MOHAMADREZA ABDOLI 45 8. THE EFFECT OF INTELLECTUAL CAPITAL ON THE ORGANIZATIONAL PERFORMANCE DR. AMIR HOSSEIN AMIRKHANI, SAYD MEHDI VEISEH, MEYSAM ERTEGHAEI & HAMIDEH SHEKARI 49 9. TEACHER STRESS: THE SOURCES OF TEACHER STRESS AND THEIR CONSEQUENCES RABIA MUSHTAQ 54 10. RETAILING IN INDIA: OPPORTUNITIES & CHALLENGES ANIL KUMAR .S. HAGARGI & DR. RAJNALKAR LAXMAN 60 11. GROWTH AND SUSTAINABILITY OF INDIAN BANKING SECTOR DR. M. L. GUPTA & DR. REKHA GARG 64 12. A STUDY ON LOCUS OF CONTROL OF EMPLOYEES IN TEXTILE COMPANIES AT SALEM DISTRICT, TAMILNADU M. GURUSAMY, A. VELSAMY & DR. N. RAJASEKAR 67 13. ORGANIZATIONAL EFFECTIVENESS AND SERVICE EFFICIENCY: A COMPARATIVE STUDY SELECT INDIAN BANKS DR. ASHOK AIMA & NAVEEDA SEHER 73 14. EMPLOYEE WELFARE ACTIVITIES WITH RESPECTIVE MEASURES IN INDUSTRIAL SECTOR - A STUDY ON INDUSTRIAL CLUSTER AT CHITTOR DISTRICT DR. P. VENUGOPAL, T. BHASKAR & P. USHA 78 15. MOTIVATORS AND INHIBITORS OF ONLINE SHOPPING IN HYDERABAD MOHD LAYAQ AHAMAD & SHAIKH MOHD ZAFAR 84 16. A STUDY ABOUT HEALTH PROBLEMS OF EMPLOYEES WORKING IN IT AND ITES INDUSTRY IN THE ASPECTS OF ERGONOMICS DR. C. S. RAMANI GOPAL & DR. G. PALANIAPPAN 88 17. A STUDY ON THE USAGE OF KNOWLEDGE MANAGEMENT PRACTICE IN AVASARALA TECHNOLOGIES LIMITED (ATL) A. MANI MARAN, S. SUNDARAMURTHY REDDY & P. SELVA KUMAR 94 18. OUTSOURCING OF HR SERVICES AT ITC MAURYA SHERATON HOTEL & TOWERS RISHI DOGRA & COL K. S. MADAAN 101 19. ANALYTICAL STUDY OF ICT SERVICES AND SKILLS IN THE MODERN EDUCATION SYSTEM DHANANJAY MANDLIK, MADHUWANTI SATHE & DR. PARAG KALKAR 106 20. A COMPARATIVE STUDY OF ORGANISATIONAL CLIMATE: INDIAN MULTINATIONAL COMPANIES IT EXECUTIVES VS. FOREIGN MULTINATIONALS COMPANIES IT EXECUTIVES ANURAG SINGH 110 21. FAMILY VS. WORK CONFLICT AMONG WORKING WOMEN IN INDIA WITH SPECIAL REFERENCE TO IT, EDUCATION AND BANKING SECTOR A. VANITHA & DR. S. MEENAKUMARI 113 22. BANKING PROFESSIONALS AND ATTITUDINAL DIMENSION OF JOB SATISFACTION: A DESCRIPTIVE STUDY S.M. SHARIQ ABBAS 119 23. USE OF ICT IN LEARNING OF ENGLISH PRONUNCIATION, GRAMMAR AND VOCABULARY OF SECONDARY SCHOOL STUDENTS RANJIT SINGH 125 24. MANAGING CONFLICT THROUGH CONFRONTATION: AN OD INTERVENTION DR. ARPITA SARANGI 131 25. SPONSORSHIP IN CULTURAL AFFAIRS: A NEW ARENA TRINANKUR DEY 135 REQUEST FOR FEEDBACK 138