Tenth AIMS International Conference on Management January 6-9, 2013 1901 Managing Information Services in Challenging Digital Environment: A Special Reference to Management Libraries Manjunatha K manjunath@tapmi.edu.in T.A. Pai Management Institute, Manipal The present day libraries cannot rest on past glory of readers spending longer hours with several books on their reading tables in the library. Gone are those days of luxury with reading through print resources in a centralized place called library. The current users feel that they are constrained by time and expect the required information to be accessible through their electronic devices (laptops/mobiles/Iphones/Ipads etc). The current web-based resources have made the information seekers to access them independent of geographical locations. As large numbers of tech-savvy students are being admitted to management institutes, they are embracing technology supported teaching and learning methodologies. The libraries of these institutions are not exception to this scenario. In the process providing IT based information services, they are challenged by adoption of appropriate technology, technological obsolescence, increased commercial information service providers and professional discussion forums/e-networks. Now they need to channelize their efforts to acquire quality digital resources and installing appropriate technology to access those resources remotely by their user community. Further, it is inevitable for institutes also to embrace latest technology, and enrich digital resources for their survival. This paper attempts to highlight the value added information services that are expected by users of management libraries. Inputs have been gathered from Management students, faculty members, alumni and Library professionals. It also browses library websites of HBS, Wharton, Kellogs and other Bschools. As this paper is based practices, definitely it makes significant contribution in the field of information service deliveries. Keywords: Information Services, Service Deliveries, Bschool Learning/Knowledge centres, Management Libraries and information centres, 1. Introduction “Recognizing the need for information and knowing what information exists is a critical skill, even if you are in a position to have others find the information for you”. ----David A Garvin Source http://www.library.hbs.edu/ The dramatic changes in Information and communication technologies (ICT) are resulting in unbelievable transformations in higher education. With this sweeping change, the teaching, learning and researches are becoming more interactive and collaborative, signaling a need for adoption of new methodologies in teaching and practice. An increased admission of tech-savvy students into management institutes are adding fuel to this scenario. The network based remote access to information is transforming the practice of teaching and functioning of libraries. Are bschool libraries working in challenging environment? The straight answer is yes. The challenges are from technology adoption and upgradation; diminishing geographical boundaries, impatient customers, increasing external service providers, managing electronic information and facilitating users to access to the same. The professional and social networks, e-discussion forums and online bookstores are added threats to the challenges. Tam and Robertson (2002: 369) argue that libraries and information services face many challenges from changes in the information environment, most of which have occurred as a result of developments in electronic information resources and the evolution of digital age. These challenges are directing library and information (LIS) centres for deeper understanding of current challenges and devise appropriate methodologies to address these challenges. They need to be innovative and exhibit leadership qualities to provide satisfactory services to their customers. In this paper, the author attempts explain the current day challenges faced by libraries, nature of information service provisions, and concludes with issues related managing electronic resources and their access. It gathers inputs from management students, faculty members, alumni, librarians and websites of some leading bschool libraries. As the inputs are from real life situations, this paper is a significant contribution in the field of information service deliveries and serves as a model for many bschool libraries.