Hospitality Management 26 (2007) 131–147 Text mining a decade of progress in hospitality human resource management research: Identifying emerging thematic development Neha Singh à , Clark Hu, Wesley S. Roehl National Laboratory for Tourism & eCommerce (NLTeC), School of Tourism & Hospitality Management (STHM), Temple University (062-62), 1700 N. Broad Street, Suite 201, Philadelphia, PA 19122-0843, USA Abstract The authors identified the emerging research streams based on the published research literature in human resource management (HRM) from 1994 to 2003 in the International Journal of Hospitality Management. Textual data were collected and content-analyzed by a text-mining program aided by human judgments. The results from the content analysis of both the computer-aided and human judgmental methods were then integrated and conceptually graphed to map meaningful findings that were logically precise, humanly readable, and computationally tractable. Through this unique approach, nine major HRM research themes emerged and each thematic development based on time and country was interpreted and discussed. r 2005 Elsevier Ltd. All rights reserved. Keywords: Conceptual graphs; Content analysis; Hospitality research; Human resource management (HRM); Text mining 1. Introduction Historically, one of the biggest challenges facing the hospitality industry is human resource management (Olsen, et al., 1990). Evidence suggests that human resource management (HRM) will continue to be one of the challenges faced by managers throughout the foreseeable future. For example, in the USA the Bureau of Labor Statistics ARTICLE IN PRESS www.elsevier.com/locate/ijhosman 0278-4319/$ - see front matter r 2005 Elsevier Ltd. All rights reserved. doi:10.1016/j.ijhm.2005.10.002 à Corresponding author. Tel.: +1 215 204 5612; fax: +1 215 204 8705. E-mail addresses: neha.singh@temple.edu (N. Singh), clark.hu@temple.edu (C. Hu), wroehl@temple.edu (W.S. Roehl).