NRRI 92-11 UTILITY CUSTOMER INFORMATION: PRIVACY AND COMPETITIVE IMPLICATIONS Robert E. Burns, Esq. Senior Research Specialist Dr. Rohan Samarajiva Department of Communications and Ameritech Faculty Fellow The Ohio State University Roopali Mukherjee Graduate Research Associate THE NATIONAL REGULATORY RESEARCH INSTITUTE The Ohio State University 1080 Carmack Road Columbus, Ohio 43210 (614) 292-9404 September 1992 This report was prepared by The National Regulatory Research Institute (NRRI) with funding provided by participating member commissions of the National Association of Regulatory Utility Commissioners (NARUC). The views and opinions of the authors do not necessarily state or reflect the views, opinions, or policies of the NRRI, the NARUC, or NARUC member commissions. No endorsement of the products or services mentioned or referred to within this report is intended.