1
QUALITY MANAGEMENT AND PERFORMANCE: A
REVIEW
Dr. Rajesh K. Singh
Associate Professor
Indian Institute of Foreign Trade (IIFT), Delhi,
E-mail: rksingh@iift.ac.in
rksdce@yahoo.com
Abstract- In present scenario of globalization and economic slowdown, survival of
organizations has become a challenging task for the management. Customers expect high
product quality along with low cost, timely deliver and best service. In such a situation, total
quality management in the organization is very relevant. This paper has tried to explore different
issues affecting implementation of TQM, effect of TQM on performance and circumstances
under which TQM fails. One hundred twenty research papers, mainly from referred international
journals are reviewed to identify thrust areas of research. On the basis of review, gaps are
identified and research agenda is proposed. This paper has identified certain gaps from
literature on issues related with TQM such as development of framework for evaluating
effectiveness of TQM, prioritization of critical success factors, comparative study of TQM and
effect of TQM on performance of organizations from supply chain perspective etc on which
further study can be conducted.
Keywords- Quality, TQM, Performance
I J ARM
© IAEME
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