African Journal of Business Management Vol. 7(4), pp. 227-243, 28 January, 2013
Available online at http://www.academicjournals.org/AJBM
DOI: 10.5897/AJBM11.1472
ISSN 1993-8233 ©2013 Academic Journals
Review
Attitudes of people with disabilities towards
teleworking as an employment opportunity: It’s
modelling in terms of the Turkish case
H. Filiz ALKAN MEŞHUR* and Çiğdem ÇİFTÇİ ULUSOY
Department of City and Regional Planning, Faculty of Architecture, Selcuk University, 42031, Campus/Konya, Turkey.
Accepted 6 February, 2012
The rapid advancement of information and communications technologies (ICTs) has opened up many
opportunities for people with disabilities. Telework is an activity to use ICTs to free staff from traditional
office locations and enable them to work elsewhere. This includes working from home and telecentres
or other locations. Also, teleworking offers significant benefits to people with disabilities. This new way
of working allows to access information and services from any location and reduces or eliminates time
spent on commuting. In this sense, telework can be seen as an important opportunity for persons with
disabilities particularly those with limited mobility, and of course, this opportunity may be critical in
many aspects. This paper examines the effects of individual and household related characteristics on
disabled persons’ attitudes towards teleworking. The sample comprised 155 disabled employees from
Ankara, Turkey. The results suggest that individual and household related characteristics influence the
attitudes of disabled employees towards teleworking. Additionally, if organizations used teleworking as
a flexible work option, the employment opportunities and the quality of life of disabled people would
increase into working life. In this context, the purpose of this paper is to propose a conceptual model
that would increase the employment opportunities of disabled employees.
Key words: Disabled people, disability, employment, telework, information and communication technologies
(ICTs).
INTRODUCTION
The development of new information and communication
technologies has brought new possibilities for tele-
working. Telework allows employees to work from
alternative places such as homes, telecenters, hotels and
airports, or even during travel journeys. Employees are
able to interact with colleagues and customers using non
face-to-face contact (e.g. using web-conferencing, audio-
conferencing, instant messaging, emails etc) that may
*Corresponding author. E-mail: hfilizalkan@yahoo.com. Tel: +
90 332 223 22 04. Fax: +90 332 241 72 59.
result in less business and commuting travel. In addition,
work can be accomplished before or after regular office
hours, for example, during evenings or weekends (Mirti,
1998; Lim et al., 2003).
There are many terms used in definitions of telework,
such as telecommuting, flexi- places, and electronic
cottages (Baloh and Trkman, 2003). They are becoming
an increasingly common alternative and flexible work
arrangement, which involves working remotely from an
employer for a large proportion of employees‟ time (Teo
and Lim, 1998). According to Mokhtarian et al. (2004)
telework is an umbrella term for the use of “information
and communications technology to perform work „at a