Contents List of Tables vii List of Figures viii Foreword x Nuria Chinchilla Foreword xii Lotte Bailyn Preface and Acknowledgements xv List of Contributors xxi Part I Work–Life Policies and Flexible Work Arrangements in Organizations 1 Work–Life Policies: Linking National Contexts, Organizational Practice and People for Multi-level Change 3 Ellen Ernst Kossek and Ariane Ollier-Malaterre 2 Do Work–Family Policies Really “Work”? Evidence from Indian Call Centres 32 Sweta Rajan-Rankin and Mark Tomlinson Part II Work–Life Culture and Practices in Organizations 3 Deconstructing “Family Supportive Cultures”: A Vision for the Future 53 Susan Lewis and Sweta Rajan-Rankin 4 Organizational Subcultures and Family Supportive Culture in a Spanish Organization 70 Olena Stepanova Part III Personal and Professional Careers and Talent Management 5 Work–Family Research and Practice: What if the Whole Person Mattered? 91 Elana R. Feldman and Douglas T. Hall v PROOF