PROJCT PLAN FOR CONTINUED INFORMATION SHARING AND INNOVATION AT ALL LEVELS: Review Of A CASE STUDY Sharon L. Burton Doctoral Student National Graduate School Falmouth, MA 02540 312sbdba@ngs.edu Kim L. Brown Jackson Doctoral Student National Graduate School Falmouth, MA 02540 312kbdba@ngs.edu Dustin Bessette Doctoral Student National Graduate School Falmouth, MA 02540 dbessette@stu.ngs.edu Abstract Globalization is affecting business in all units and divisions. Business development is the primary objective of numerous companies. However, active engagement and understanding of a global economy by all levels of management in business units remains somewhat sluggish. The focus of this paper is to review a case study in which five business units had to prepare an initial project plan outline centered on continued communications for global success. The business units were Human Resources, Customer Satisfaction, Disputes, Collections, and Telecommunications. The subjects were “think globally and adapt, culture clashes, avoiding cultural pitfalls, and globalization increases complexity.” Also, in transitioning staff from administrative roles to strategic partnerships the following will be addressed — skill gaps, and system upgrades. The importance of ensuring all staff was updated on the three year project plan is clarified. However, the focus on this paper is not to suggest this solution is the exact one for all companies; but to give a general framework of the preparation required that incorporates all staff levels and not just the mid to executive management levels. Key Words: Distance Education, Information Sharing, Business Development