This is a so-called personal version (author's manuscript as accepted for publishing after the review process but prior to final layout and copy editing) of the article. Kindström, D., Kowalkowski, C., & Sandberg, E. (2013), 'Enabling Service Innovation —A Dynamic Capabilities Approach', Journal of Business Research. Vol. 66, Issue 8, pp. 1063-1073. Readers are kindly asked to use the official publication in references. _____________________________________________________________________ Enabling service innovation – A dynamic capabilities approach Daniel Kindström, Linköping University Christian Kowalkowski, Hanken School of Economics Erik Sandberg, Linköping University JANUARY, 2012 The authors are indebted to Heiko Gebauer for insightful comments on earlier versions of this paper and to Keith Crosier for his patient and invaluable editing services. They also gratefully acknowledge the financial support of the Jan Wallander and Tom Hedelius Foundation and Vinnova (The Swedish Governmental Agency for Innovation Systems). Send correspondence to Daniel Kindström, Linköping University, Department of Management and Engineering, SE-581 83 Linköping, Sweden; telephone +46-13- 281571 (daniel.kindstrom@liu.se); Christian Kowalkowski, Hanken School of Economics, CERS - Center for Relationship Marketing and Service Management, PO Box 479, FIN-00101 Helsinki, Finland (christian.kowalkowski@hanken.fi); Erik Sandberg, Linköping University, Department of Management and Engineering, SE- 581 83 Linköping, Sweden (erik.sandberg@liu.se).