Puzzles in Understanding Chinese Tourist Behaviour:
Towards a Triple-C Gaze
PHILIP L. PEARCE, MAO-YING WU and AMY OSMOND
Abstract: Considerable efforts are underway to understand the behaviours of the growing number
of outbound Chinese tourists. Existing research has shown that this market is complex, and an
awareness of regional differences, change within China, and sensitivity to other world views are
needed to guide studies in this area. For western researchers, several puzzles require conceptual
clarification. These items of interest include what motivates Chinese tourists and are their motives
different from those of western tourists? Among the other questions to be asked are, how do
Chinese tourists interact with each other and their hosts, and how do they view unfamiliar natural
environments? These are big questions and require a holistic and comprehensive approach to
seeking initial answers. The paper approaches the puzzles posed by Chinese tourist behaviour by
considering tourists' experiences as an orchestrated pattern of five blended forces. In particular,
attention was directed towards the social behaviours, the role of sensory modalities, and the
cognitive, affective and activity facets of experience. Further, this review explains how three major
streams of influence (Confucianism, Communism and Capitalism) operate on and through the
Chinese outbound tourists' experiences. The paper identifies these multiple influences as producing
an oscillating triple-C gaze. The application of this concept can arguably help better delineate the
perspectives of the twenty first century outbound Chinese travellers. As the quest to solve the
puzzles of Chinese tourist behaviour gathers momentum, the opportunities for more longitudinal
research and comparative studies viewed within this triple-C gaze are identified as useful
complements to existing work.
Keywords: Chinese outbound tourists; tourist behaviour; broader cultural forces; triple-C gaze.
TOURISM RECREATION RESEARCH VOL. 38(2), 2013: 145–157
ISSN (print): 0250–8281/ISSN (online): 2320–0308
©2013 Tourism Recreation Research
http://www.trrworld.org
PHILIP L. PEARCE is Foundation Professor of Tourism in the School of Business, James Cook University, Townsville,
Australia. e-mail: philip.pearce@jcu.edu.au
MAO-YING WU is Postdoctoral Researcher in the School of Business, James Cook University, Townsville, Australia.
e-mail: maoying.wu@gmail.com
AMY OSMOND is Ph.D. Candidate in Tourism in the School of Business, James Cook University, Townsville, Australia.
e-mail: amy.osmond@my.jcu.edu.au
Introduction
There are many different and interwoven
activities in the tapestry of tourism study (Jafari
2000). Specific empirical studies focussed on
localized tourism topics are dominant and very
important. Attempts to compare issues and cases
are also valuable. Many papers endeavour, in some
way, to build or advance theories or conceptual
insights in tourism research while others provide
integrative descriptive summaries (Smith and Lee
2010). The present paper lies within the last
mentioned category; it seeks to synthesize existing
work with a succinct organizing account. The topic
of interest is Chinese tourist behaviour and
experience. The goal of the paper is to summarize
the underlying forces shaping the way Chinese
tourists see the world. The work is directly linked to
the concept of gaze as expressed in multiple
publications starting with Urry (1990) and recently
developed in the work edited by Moufakkir and
Reisinger (2013).
At this point, it is valuable to identify several
puzzles inherent in Chinese tourist behaviour.
Western researchers, who still comprise a dominant
group in the tourism studies community, can find it
difficult to understand Chinese tourists. The
puzzles can be posed as the following questions:
What is it that Chinese tourists really seek as