PENGALIHAN FUNGSI LAYANAN INTERNAL DALAM TREND BISNIS GLOBAL Telah Diterbitkan di Jurnal Ilmiah Sosial “Caritas pro Serviam”, Edisi XVIII, November 2009 (ISSN : 1410 4547, ASMI Santa Maria Yogyakarta), Halaman 85. Indri Erkaningrum F. Dosen Program Studi Manajemen Perusahaan ASMI Santa Maria Yogyakarta Abstract: Strong competition has led many companies to outsource. The reasons of the outsourcing are to reduce costs and to increase quality, organizational focus, flexibility as well as to mediate some changes. However, it causes controversies among companies offering jobs and their laborers, outsourcing providers and also their workers. The solution over the controversies is a memorandum of understanding and by executing the outsourcing in accordance with the law or regulations in effect. Some focal steps possibly done by companies in this context are planning an outsourcing, selecting a strategy, analyzing cost, choosing a right outsourcing provider, negotiation, resource transition, and managing relations. Except the controversies, outsourcing is a visible solution to solve the problems of economy and efficiency. Key words : outsourcing, reasons, controversy, steps Pendahuluan Ketidakpastian, kompleksitas dan perubahan yang begitu dinamis dalam lingkungan bisnis telah memberikan tekanan persaingan yang sedemikian besar bagi perusahaan. Perusahaan dituntut untuk beradaptasi dan bergerak cepat mengambil kebijakan dan melaksanakan aktivitas yang dapat meningkatkan daya saing perusahaan di pasar global. Kecenderungan yang terjadi dalam bisnis global pada saat ini adalah mengalihkan aktivitas-aktivitas yang bersifat menunjang kegiatan utama perusahaan dan