The Relationship between
Task Complexity and
Information Search:
The Role of Self-Efficacy
Jing Hu
Hofstra University
Bruce A. Huhmann
New Mexico State University
Michael R. Hyman
New Mexico State University
ABSTRACT
Prior research suggests the complexity of a product choice task is
inversely related to the extent of consumers’ external information
search. The resource-matching perspective holds that cognitive effort
(e.g., external information search) is greatest when available cogni-
tive resources (e.g., as determined by self-efficacy) match the cogni-
tive demands of a task (e.g., perceived task complexity). Within a
brand-choice context, the relationship between self-efficacy and
extent of information search appears nonmonotonic. In support of
the resource-matching perspective, consumers conduct the most
extensive information search when their self-efficacy matches per-
ceived task difficulty. © 2007 Wiley Periodicals, Inc.
Consumers’ information searches in preparation for choosing brands have
long interested marketing scholars (Katona & Mueller, 1955). Several mar-
keting studies have focused on external information search determinants,
such as task complexity (often operationalized as the number of brand
Psychology & Marketing, Vol. 24(3): 253–270 (March 2007)
Published online in Wiley InterScience (www.interscience.wiley.com)
© 2007 Wiley Periodicals, Inc. DOI: 10.1002/mar.20160
253