TUTORIAL 1 Q1 – CH 1 (Mr. Pham): How are OB concepts addressed in management functions, roles, skills? Answer: Organizational behavior (OB) "is the study of human behavior in the workplace, the interaction between people and the organization, and the organization itself." The goals of OB are to explain, predict, and control behavior.  Management functions: There are 5 management functions which were written down by a French Industrialist, Henry Fayol: 1. Planning: 1.1. Define goals 1.2. Establish an overall strategy for achieving those goals 1.3. Developing a comprehensive hierarchy of plans to integrate and coordinate activities 2. Organizing: 2.1. Determine what tasks are to be done 2.2. Who is to be assigned the tasks 2.3. How the tasks are to be grouped 2.4. Who reports to whom 2.5. Where decisions are to be made 3. Leading 3.1. Motivate employees 3.2. Direct the activities of others 3.3. Select the most effective communication channels 3.4. Resolve conflicts among members 4. Controlling 4.1. Monitor the organization’s performance 4.2. Compare actual performance with the previously set goals 4.3. Correct significant deviations.