TECHNICAL COLLEGE INSTRUCTORS’ PERCEPTIONS OF THE IMPACT OF ONLINE READINESS AND OF STUDENT SUPPORT SERVICES ON STUDENT SUCCESS IN ONLINE COURSES A dissertation submitted to Edgewood College Doctor of Education degree program in Educational Leadership in partial fulfillment of the requirements for the degree, Doctor of Education Nathan Dowd Degree awarded: December 2012 Approved by Dissertation Committee: Sara Jimenez Soffa, Ph.D. Director of Research and Advisor Peter J. Burke, Ph.D. Doctoral Program Director and Interim Dean School of Education