Article
Corresponding author:
Alexander J.A.M. van Deursen, University of Twente Faculty of Behavioral Sciences, Department of Media,
Communication and Organization, Cubicus Building, PO Box 217, 7500 AE Enschede, The Netherlands
Email: a.j.a.m.vandeursen@utwente.nl
Internet skills and the
digital divide
Alexander van Deursen and Jan van Dijk
University of Twente, The Netherlands
Abstract
Because of the growing amount of information on the internet and people’s increasing
dependence on information, internet skills should be considered as a vital resource in
contemporary society. This article focuses on the differential possession of internet
skills among the Dutch population. In two studies, an in-depth range of internet skills are
measured by charging subjects assignments to be accomplished on the internet. Subjects
were recruited by applying a random stratified sampling method over gender, age, and
education. While the level of operational and formal internet skills appeared quite high,
the level of information and strategic internet skills is questionable. Whereas education
appeared an important contributor to all skill levels, age only appeared a significant
contributor to operational and formal skills. The results strengthen the findings that the
original digital divide of physical internet access has evolved into a divide that includes
differences in skills to use the internet.
Keywords
digital divide, inequality, information, internet, internet skills, literacy, online
Introduction
The term ‘digital divide’ initially referred to gaps in access to a computer. When the
internet diffused rapidly into society and became a primary type of computing, the term
shifted to encompass gaps in not only computer but also internet access. Early research
on the digital divide focused mainly on a binary classification of physical access.
Theories of internet adoption have recognized this limitation and an increasing number
of researchers have argued that more attention should be paid to social, psychological,
and cultural backgrounds (Van Dijk, 2006). This has resulted in several conceptualizations
new media & society
13(6) 893–911
© The Author(s) 2010
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DOI: 10.1177/1461444810386774
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