Qual Quant DOI 10.1007/s11135-013-9973-7 Implementation of TQM on higher education in Pakistan (short communication) Sajjad Ahmad Baig · Muhammad Abrar · Asif Ali · Mudassar Ahmad © Springer Science+Business Media Dordrecht 2013 Abstract The purpose of this study is to analyses how TQM is implemented in education sector, especially in Pakistan. We explore different research papers of different authors and make conclusion. The concept of TQM is quite new in education sector of Pakistan. In Pakistan private sector more focus on practices of TQM but in public sector there is no concept of TQM. We conclude from our study that we should apply proactive approach in education sector. Keywords TQM · Higher education · Pakistan 1 Introduction Quality management has been a very important factor for the leaders in higher education. Today quality improvement and its conservation is the important objective of every institu- tion. The most important objective behind the application of quality standards is to perform it thoroughly. Total quality management (TQM) mean “TQM is a system approach for the continuous improvement of all organizational processes through total participation of all employees, resulting in high quality products and services to attain customer satisfaction”. The philosophy of TQM is “Do the right things, right the first time, every time”. The concept of TQM is normally defined as ‘a management philosophy or method’ based on a lot of core values of quality values and attitudes. These fundamental values are the part of definition of total quality management which emphasis on external customers, top management obliga- tion, continuous improvement in process and products, system and process control, internal customers involvement, and top management critical decisions based on facts (Svensson and Klefsjo 2000). A higher education means qualification at degree level at maximum takes four or three years to complete. It will have a theoretical groundwork, it will be at a level S. A. Baig (B ) · M. Abrar · A. Ali · M. Ahmad Department of Business Administration, Faculty of Management Sciences, National Textile University, Faisalabad, Pakistan e-mail: sajjy2k@hotmail.com 123